Windows 10: unable to activate windows 10 pro and reload office 2016

After 2 years of working fine, on Monday of this week I got a message to Activate Windows. This was a Digital license of Windows 10 that was upgraded for free from Windows 7. Activation was not successful!

:)

 

windows is not activated (windows 10 pro)

Hi,

We need to gather more information for us to better understand your concern. Kindly answer these questions:

• Did you upgrade the edition of your Windows from Windows 10 Home to Windows 10 Pro? If so, how did you upgrade the edition of your Windows 10?
• Are you attempting to activate your Windows 10 Pro or your Office 2016?
• If you're attempting to activate your Office apps, how did you purchase Office 2016?

If possible, kindly send us a screenshot of the issue for us to further investigate your concern.

 

How to activate existing Win 10 Pro and MS Office on a new PC

Thank you for your response and feedback.

After many frustrating attempts eventually what half-worked was:

Login to the Microsoft Volume Licensing Service Center,

1. Download and install the Win 10 Pro ISO image and activation key.

This worked and Win 10 Pro was activated

2. Download and install the MS Office 2016 ISO image and activation key

This installed MS Office but the activation key was not recognised.

I am still unable to register my paid-for MS Office 2016

Any other suggestions?

Keep well

Cape Town, ZA

 

Windows 10 Pro and Office 2016 Updates

I need a better understanding of how Windows 10 Pro and Office 2016 updates interact. I have a new Windows 10 Pro machine (version 1703, O/S Build 15063.413).
It has Office 2016 on it. I also have a Window 7 machine, with Office 2007 on it.
I am familiar with how Windows Update automatically updates the Windows 7 O/S in addition to updating Office 2007 at the same time. However, I am not completely familiar with how Windows Update updates Office 2016 on a Windows 10 Pro machine.
I have a few questions in conjunction with some of the settings that are in effect.



1. At Settings > Update & Security (aka Windows Update) > Advanced Options (under Update settings), I have the box checked for “Give me updates for other Microsoft products when I update Windows”.
Is a check in this box supposed to give me the security updates to Office 2016??
I ask because:



a. When I check the installed updates at Control Panel > Programs > Programs and Features > Installed Updates, I do not see any Office 2016 updates listed there.
I only see the current updates for Windows 10, Version 1703 O/S (all with the date of June 13, 2017).



b. At Control Panel > Programs > Programs and Features > Installed Updates, I do not see any of the Office 2016 updates that are listed at

https://support.microsoft.com/en-us/help/4023935/june-13-2017-update-for-microsoft-office , where 18 updates are displayed, 8 of them with a June 13, 2017 date and 10 of them listed with a June 6, 2017 date.
Should I be seeing most of
these Office 2106 updates listed in my Installed Updates, since I have the box in 1) above checked?
[I use Outlook, Powerpoint, Word, & Excel; I do not use Skype or Visio].



2. I can open Word 2016 or Excel 2016, create a file, click on the File tab, click on Account on the left, click on About Word, and see the current version.
Before step 3 below, I saw that I had 16.0.8067.2115 (*released May 18, 2017).



3. I can also click on Update Options > Update Now. After I clicked on Update Now, I checked About Word again, and saw that the version changed to 16.0.8201.2102 (*released June 13, 2017).



a. Does this June 13 version incorporate the most recent Office 2016 security updates (i.e., the ones listed at the link in 1b)?
Or is it just a new build that has added features but not any security updates?



b. If it does not include the most recent Office 2016 security updates (or as a matter of fact, any security updates dating back to when I first installed Office 2016), how do I manage to get the Office
2016 on my machine updated with all of the necessary Office 2016 security updates (since I do not see any Office 2016 security updates at Control Panel > Programs > Programs and Features > Installed Updates)?



4. I am fairly certain that I am a non-subscriber of Office 365.
How can I tell for sure?





*The release dates come from
https://support.office.com/en-us/article/Version-and-build-numbers-of-update-channel-releases-ae942449-1fca-4484-898b-a933ea23def7#bkmk_bydate