Windows 10: Unable to Add Additional Fingerprint in Windows Hello

There is an issue with Windows Hello Fingerprint. I could add the first fingerprint but when I choose toadd another fingerprint, it shows me the error "Your Device Is Having Trouble Recognizing You. Please Try Again".

The weird part is that if I removed my first fingerprint and then set up Windows Hello Fingerprint this time with another finger, it succeeded but I still cannot add another fingerprint. The same error "Your Device Is Having Trouble Recognizing You. Please Try Again" came up.


The fingerprint scanner can recognize all 10 fingers of mine provided I only set up ONE FINGERPRINT ONLY and I cannot add additional fingerprint.


I have already tried all the following troubleshooting method:


1 Removing The Fingerprint and Pin and Setting the Pin and Fingerprint Again

First Fingerprint is always successful, the additional fingerprint could not be added as stated above.


2 Using the Command Prompt as admin:

I have ran dism /online /cleanup-image /restorehealth commandand sfc/scannow command which return the result"Windows Resource Protection did not find any integrity violations." and did not resolve the issue


3 Restarted the Windows Biometric Service
Stop, Start, Restart options has been tried out and did not resolve the issue

4 C:\Windows\System32\WinBioDatabaseRemove all fingerprint,did a backup of the files in the folder and deleted the original files in the folder and then restart theWindows Biometric Service did not resolve the issue


5 Updated/Reinstalled/Uninstall/Install To Latest Driver
BOTH Old version or New Version , tried from device manager to update, tried the driver from themanufacture website, still could not fix the issue

6 Tried Troubleshooter in Control Panel > Hardware and Sound > Device and Printers > Right Click Device > Troubleshoot
Troubleshoot did not find any error and did not resolve the issue


7 Power Management Setting of the Fingerprint Driver

Unchecked and checked the option "Allow the computer to turn off this device to save power" and did not resolve the issue


I have done all 7 above steps, and all does not return any error code and did not solve the issue. I would not mind if I had to reset Windows 10 to solve this issue but can I at least confirm that this is an Windows 10 specifically Windows Hello Fingerprint Issue?

Additional Information: Windows 10 Version 1909 With Already Latest Updates Issue already happen before updating so the update isn't the issue in the first place

:)

 

Windows Hello Fingerprint issue

Hi Rajesh,



Thank you for writing to Microsoft Community Forums.



We understand that you are unable to use Windows Hello Fingerprint to sign in to Windows. It would be great if you can reply with the details requested below:

• When you say, “I am not getting the option to log-in into windows using fingerprint.” What login options do you see on the login screen?
  
• What happens when you try to use the Windows Hello Fingerprint scanner to login to Windows?
  
• Were you able to use the Windows Hello Fingerprint to login to Windows earlier?
  

Ideally, on the login screen, you will see Sign-in options that allows you to use different sign-in methods to login to Windows.



As you have mentioned that you are able to use the Fingerprint scanner on websites, I would suggest you to refer the steps mentioned below and see if that helps:

1. On the login screen, click on Sign-in options.
   
2. Click on the Fingerprint icon, scan the Fingerprint, and see if you are able to sign in.
   

Refer the screenshot below:









If the issue persists, try removing the Fingerprint and add it again. Refer the steps mentioned below:

1. Press Windows key + I, to open
   Settings.
   
2. Click on Accounts and click on
   Sign-in options on the left pane.
   
3. Now, click on Windows Hello Fingerprint and click on
   Remove.
   
4. Follow the on-screen instructions to remove the Fingerprint.
   
5. Once done, click on Set up and follow the on-screen instructions to add the Fingerprint.
   

Let us know how it goes.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Windows Hello Fingerprint issue

Hi Nikhar,

Thanks for the reply.

Yesterday I had a chat discussion with one of the Microsoft tech agents. After much troubleshooting and hit and try, some issues got fixed.

I use HP Client Security for fingerprint login. There I also created 'spare key' which was preventing Windows to show fingerprint login option. When I removed spare key option, I got back the fingerprint login option for me.

Thanks & regards,

Rajesh Pathak

 

Windows Hello Fingerprint not working

This is still not working after doing all those steps, please help after the Windows update it stopped working and it says the following : we couldn't find a fingerprint scanner compatible with windows hello fingerprint.

After taking all the steps you suggested on here it says i have the latest update.