Windows 10: Unable to add device to Microsoft account

Discus and support Unable to add device to Microsoft account in Windows 10 Gaming to solve the problem; Unable to add device to Microsoft account. I'm having mutual issues. 1st: Bitlocker Recovery key. I don't have one. Was never issued one. I purchased... Discussion in 'Windows 10 Gaming' started by EMW6886, Nov 20, 2023.

  1. EMW6886 Win User

    Unable to add device to Microsoft account


    Unable to add device to Microsoft account. I'm having mutual issues. 1st: Bitlocker Recovery key. I don't have one. Was never issued one. I purchased this laptop on 10.01.2023.The store that I purchased the laptop from installed Microsoft but did not provide me with a Bitlocker recovery key. They want to charge me $100 to reimage my computer and of course I will lose everything. Who is responsible for this?Also, I can't add my device to my Microsoft account.

    :)
     
    EMW6886, Nov 20, 2023
    #1
  2. Nikhar_K Win User

    Unable to add a device to Microsoft account

    Hi,



    Thank you for writing to Microsoft Community Forums.



    Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
    to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and select
      Your info
      on the left pane.
    3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
    4. Once the account is converted as a local account, sign in to the account, go to settings and click on
      Sign in with a Microsoft account.
    5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.


    Meanwhile, we would like to know the following details to assist you with the Minecraft issue:



    • How are you trying to install Minecraft?
    • Which edition of Minecraft are you trying to install?


    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Nov 20, 2023
    #2
  3. Unable to login with microsoft account

    Hi,

    Issues with signing in to a Microsoft account are usually happening due
    the two-step verification is turned on or you are traveling or using a new device.
    For us to provide an accurate resolution, we would need you to answer the following questions:

    • Are you experiencing the sign in issue upon logging in to your computer?
    • Are you having the same error when you are trying to sign in to your Microsoft account using a web browser? If yes, is the same issue happening even when you are using other web browsers?
    • Have you made any changes to your account before this issue occurred?
    • What changes have you made to your computer prior to having this issue?

    In the meantime, we suggest that you read and follow the suggested troubleshooting steps on these links:


    We are looking forward to your response.
     
    Darleen Pen, Nov 20, 2023
    #3
  4. Unable to add device to Microsoft account

    Unable to set up Microsoft Account

    Hi CrossFitDerek,

    Thank you for posting the query on Microsoft Community.

    I am sorry to know that you are unable to set up Microsoft account on Windows 10.

    Do not worry, will assist you with the issue.

    • Are you able to log into Microsoft account online?
    • What error message you receive when you enter the new password?
    I suggest you to try the steps provided, in the link below.

    Sign in with a Microsoft account:

    http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
     
    Kalpana Shankarappa, Nov 20, 2023
    #4
Thema:

Unable to add device to Microsoft account

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