Windows 10: Unable to add email account to windows 10 mail client

Discus and support Unable to add email account to windows 10 mail client in Windows 10 Network and Sharing to solve the problem; I am unable to add email account to windows 10 mail client. As soon as I launch the app it gives the error "Cant' create account, your company won't... Discussion in 'Windows 10 Network and Sharing' started by SagarMohanty, Jun 29, 2020.

  1. Unable to add email account to windows 10 mail client


    I am unable to add email account to windows 10 mail client. As soon as I launch the app it gives the error "Cant' create account, your company won't allow you to create that type of account. For more info, contact your company's support person".

    :)
     
    SagarMohanty, Jun 29, 2020
    #1
  2. GrahamB Win User

    Windows 10 Mail - Not able to add email accounts

    Hi guys,

    I have been using Windows 10 Mail app for a long time, and had two email accounts on this. One was my personal hotmail account, and one was an exchange account I use for work.
    Last week the exchange account stopped working (no emails in the inbox or in saved folders). The personal account still worked but I was unable to access the account settings for either.

    I tried to reset Mail, and re-add the accounts but this didn't work.

    I have uninstalled and re-installed the Mail program but I cannot add either account now. I don't get any error messages it just keeps on loading and nothing happens when I try to add either account.

    Can anybody assist? (Also I'm not that proficient at IT, so any explanation in layman's terms would be appreciated)
    Thanks
     
    GrahamB, Jun 29, 2020
    #2
  3. Mala_S Win User
    Unable to add account on Mail app. Error - account already exists

    Hello JackTexas,

    Thank you for writing to Microsoft Community Forums.

    I would suggest you few simple steps. Kindly follow the below steps.

    Method 1:

    • Sometimes it appears there are two different Outlook accounts with the same email address.
    • Right click and delete the accounts and close the app.
    • Reopen the Mail app which opens to the inbox screen but with no accounts created, so use the Settings pane to add a new correct email account. Once done hit the sync button.

    Method 2: Delete all the files not folders from the location:

    AppData\Local\Packages\microsoft.windowscommunicationsapps.

    Go to Mail app and try to add an account, if Mail app is not available, go ahead and download it from Store.

    Method 3: Follow the steps provided by the article on how to
    set up email in the Mail app for Windows 10.

    Hope it helps.

    Let us know if you got the help you needed by clicking Yes or No.

    Mala.S

    Microsoft Community - Moderator
     
    Mala_S, Jun 29, 2020
    #3
  4. Brink Win User

    Unable to add email account to windows 10 mail client

    Brink, Jun 29, 2020
    #4
Thema:

Unable to add email account to windows 10 mail client

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