Windows 10: Unable to add funds to a child's account

Hello,I know this has been answered before online but the answers I found just led in a full circle with no real help.I am trying to enable my child to make a $199 purchase by adding money to his account through our family plan.All accounts and payment methods are in good standing.You can only add in $100 increments.I added the first $100 with no issues.When I went to add the second $100, I got the following error:Contact us at Microsoft supportWe’re having trouble processing your payment and we’d like to get it sorted out. Get more infoI added a new payment method and that did not work.

:)

 

Unable to add funds to child account

Been trying to add funds to my child's account for the last two days, but keep getting the error message 'Please try again later. This page isn’t working at the moment.' Can you fix the page please.

 

Can't add funds to a child account

Still having problems transferring funds to my child's account. Any more info on this, or things I might try?

Thanks,

Salman

 

Can't add funds to a child account

Hi Salman,

Please answer the below questions for the better understanding of the issue.

1. From when is the issue persisting?

2. Are you trying this for the first time or did you transfer funds previously to this account?

3. Does the issue persists when you try to transfer funds to other child account (if any/ if applicable)?

Please get back to us with the necessary details so that we can resolve your issue at the earliest.

Thank you.