Windows 10: Unable to Boot or Refresh Windows 8.1

1 Win 8.1 on Dell XPS fails to boot & ongoing failed attempts to Refresh are driving me insane!2 Auto-restart references "preparing automatic repair" ... followed by nothing automatic, & certainly no repair.3 Process then announces "diagnosing your PC" followed by "PC did not start correctly" Well, DUH! Excellent diagnosis!4 Attempting Refresh or Advanced/Command prompt options, prompts demand for Account & Password*. ALL Password attemptsfail, despite flawless Login to Hotmail on 2nd computer, and ultimately changing my M$ account password?!? HOW is this possible?5 Usi

:)

 

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Unable to boot windows 10

Hi,



Welcome to Microsoft Community. Your interest in Windows 10 is much appreciated.



Perform the Safe mode and Clean boot.

I will suggest you to check if the issue occurs in Safe Mode. Follow the below steps:

Step 1:

To start Windows 10 in safe mode:

• Search for Settings from the taskbar and select it from the search results.
• Select Update & security and click on
  Recovery.
• Go to Advanced startup and select Restart now.
• After your PC restarts to the Choose an option screen, select Troubleshoot
  > Advanced options > Startup Settings >
  Restart.
• After your PC restarts, select a startup setting as Safe Mode by pressing the corresponding number.

If the issue does not persists in Safe Mode, then perform a Clean Boot to check if any third party application is causing the issue, as Clean Boot helps in eliminating software conflicts.

Step 2

Put the computer in Clean Boot and check if it helps.

By setting your system in Clean Boot state helps in identifying if any third party applications or startup items are causing the issue.

How to perform a Clean Boot to troubleshoot a problem in Windows Vista, Windows 7, or Windows 8

http://support.microsoft.com/kb/929135

Note: After Clean Boot troubleshooting step, refer to “How to reset the computer to start as usual after troubleshooting with Clean Boot” from the article.



Refer the below link and try the troubleshooting methods:

http://windows.microsoft.com/en-us/windows-8/restore-refresh-reset-pc



Keep us posted if you face any issues on windows in future. We will be glad to help you.