Windows 10: Unable to boot Surface Go after reset

Discus and support Unable to boot Surface Go after reset in Windows 10 Installation and Upgrade to solve the problem; So I have this Surface Go which made some trouble. I decided to reset, discarding everything (i.e. choosing the option not keeping any files).... Discussion in 'Windows 10 Installation and Upgrade' started by rAigner, Jul 25, 2019.

  1. rAigner Win User

    Unable to boot Surface Go after reset


    So I have this Surface Go which made some trouble. I decided to reset, discarding everything (i.e. choosing the option not keeping any files). Following, the screen said "Resetting this PC ..%" or something like that for more than an hour, then it rebooted and asked me to set language and keyboard. So far everything seemed normal. The next screen seemed quite odd in this context, I don't recall exactly but it was the showing some options along the lines of recovering from restore point, going back to previous Windows version, using an external media (DVD, USB, etc.), and the likes. None of them was the one I wanted to do, which was starting to set up Windows. Actually the installation files should have been downloaded anyways, right? I mean, what was it doing all the time? So I put my money on the option "Shutdown" and tried a reboot. Now, what I get is a blue screen saying


    Recovery
    Your PC/Device needs to be repaired
    The Boot Configuration Data file doesn't contain valid information for an operating system
    File: \BCD
    Error Code: 0xc0000098
    You'll need to use recovery tools. If you don't have any installation media (like a disk or USB device), contact your PC administrator or PC/Device manufacturer.
    Press the Windows key for UEFI Firmware Settings

    Funny detail, regarding the last line: I can touch the screen to bring up a on-screen keyboard, but it does not contain a Windows key. I'm kind of stuck. I also don't have a keyboard with USB type C plug, btw.

    What do? And, how could this even happen? To me it seemed like I was right in the middle of setting up, when I got to this strange dead-end screen, showing no option like "Start installing Windows" or so.

    :)
     
    rAigner, Jul 25, 2019
    #1
  2. Brink Win User

    Boot Surface Laptop to USB - no Volume button


    Hello Jimmy, Unable to boot Surface Go after reset :)

    This doesn't list the "Surface Laptop", but you might give it a try to see.

    *Arrow Boot Microsoft Surface from a USB device

    Otherwise, you should be able to use OPTION ONE below to boot from the USB from advanced startup.

    *Arrow Boot from USB Drive on Windows 10 PC Windows 10 Installation Upgrade Tutorials
     
    Brink, Jul 25, 2019
    #2
  3. SURFACE PRO 3 RESET TO FACTORY DEFAULTS PROBLEM

    The camera caused a system freeze every time it was activated so I thought why not restore.

    • I attempted to reset my Surface Pro 3 to Factory defaults.
    • The Surface Pro made it to 1% then crashed.
    • Now it is in a reboot loop.

    I have tried several times and now it gives an "Unable to reset your PC. A required drive partition is missing" error.

    Do you have any suggestions on how to make it work again?
     
    ScottPlatt1, Jul 25, 2019
    #3
  4. Unable to boot Surface Go after reset

    Unable to boot the computer.

    Hi Samid,

    Thank you for posting your query on Microsoft Community.

    Before we proceed, we would require more information to assist you further.


    • What is the make and model of your computer?

    I suggest you check if you are able to boot into Windows Recovery Environment using installation media. Follow the steps provided below and check.

      • Insert the installation USB and boot Windows 10 from it.
      • In the ‘Windows setup’ page select the ‘language to install’, ‘Time and currency format’ and the ‘keyboard or input method’ and click on ‘next’.
      • Click on ‘Repair your computer’ and select ‘Troubleshoot’.
    Check if you are able to boot to this window. If you are unable to boot to this window, I suggest you to contact the manufacturer and check.

    Hope this information is helpful. Reply us with this information to assist you further.

    Thank you.
     
    Syed Md Bilal, Jul 25, 2019
    #4
Thema:

Unable to boot Surface Go after reset

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