Windows 10: Unable to change my sign in PIN, which has been forgotten, via the "Forgot my pin" button.

After forgetting my PIN to sign into my windows 10 acer laptop, I attempted to get the pin reset through "I forgot my PIN". After identifying myself via my microsoft account password as well as a code sent to a second email address, I am prompted with the "Are you sure?" screen, where it tells me what will happen if I reset my pin. When I press Continue, I am brought to a screen that says "Something went wrong. We weren't able to set up your PIN. You can try again, or skip this step and set up a PIN later." If I press "skip for now" I am brought back to the sign in screen, still unable to log

:)

 

Problem Changing PIN or Hitting forgot my PIN

I forgot what build # it was but it was created before the offical relase of Windows 10 (When it was in development)

 

Problem Changing PIN or Hitting forgot my PIN

Hi Christian,

Thank you for posting your query in Microsoft Community.

We would be glad to help you with the issue you are facing today. I understand the difficulty with the problem.

• When was the Pin created?

Are you able to sign in with your Pin? If you are unable to I would suggest you to refer to the suggestion from Jessen P replied on April 25, 2015 and check if that helps.

Redirecting

Hope this helps, if the issue persists, do get back to us. We will be happy to assist you.

Thank you.

 

forgotten pin

Hi,

I'm going around in circles here.

I want to download Windows Draw.

I'm asked for my PIN - I have absolutely no memory of ever setting a PIN.

I click on "I have forgotten my PIN"

I'm asked to sign In, but I am already signed in.

My contact phone number has changed so that won't work.

I go to the site suggested;

I'm asked for my PIN - I have absolutely no memory of ever setting a PIN.

I click on "I have forgotten my PIN"

I'm asked for details of my age etc.

An automated response come back saying I haven't provided the right data!

I still want to download Windows Draw.

Argghhhhh