Windows 10: Unable to come out of Sleep mode

Discus and support Unable to come out of Sleep mode in Windows 10 Support to solve the problem; Running a Dell XPS 15, (L502X). Upgraded from 7 to 10 Pro yesterday. Played around a bit with the new OS and then went off to other things. Laptop went... Discussion in 'Windows 10 Support' started by Carbo, Aug 1, 2015.

  1. Carbo Win User

    Unable to come out of Sleep mode


    Running a Dell XPS 15, (L502X). Upgraded from 7 to 10 Pro yesterday. Played around a bit with the new OS and then went off to other things. Laptop went into sleep mode after 15 minutes as it always has. But this time I couldn't wake it up. Required me to power off the unit, then power it back on. Same thing happens now each time the machine goes to sleep mode.
    Anyone experiencing something similar? Suggestions? Thank you.

    :)
     
    Carbo, Aug 1, 2015
    #1

  2. unable to come out of Sleep mode

    Hi Diana,

    To better assist you with your concern, please answer the following questions:

    • Are you getting any error messages?
    • How long have you been experiencing this issue?
    • Do you remember making changes to your settings prior to the issue?

    Looking forward to your response.

    Regards.
     
    Jericho Lap, Aug 1, 2015
    #2
  3. unable to come out of Sleep mode

    the system gets stuck at lock screen and is unable to wake up from the sleep mode.It is not responding to keystrokes as well.
     
    Diana Mary, Aug 1, 2015
    #3
  4. Muir Win User

    Unable to come out of Sleep mode

    Same laptop, same problem here (except that I upgraded from Windows 8.1). I have updated drivers (BIOS, chipset, video), tested different configurations of sleep mode, but have not had any success.


     
    Muir, Aug 1, 2015
    #4
  5. Carbo Win User
    Hopefully there is a solution because having to shut down the laptop and then restart it each time it goes to sleep is getting old very quickly. Dell's website states that this machine does not support Windows 10 so there's no help there.
    I'm not ready to revert to 7 yet, but this is definitely a deal killer if the problem persists. I'm going to play around with 10 for a few days to see how I like it and if I do I will do a clean install to see if that fixes the issue.
     
    Carbo, Aug 2, 2015
    #5
  6. Gtor1579 Win User
    Same laptop, same problem. Updated all my drivers, display, etc. And even made some workaround methods used in windows 8/8.1 cause I keep getting BSOD- DPC WATCHDOG VIOLATION ERROR after I try to wake u from sleep. Im extremely upset, Im enjoying Win10 to the fullest more than my previous Win7 configuration. This is the only issue im facing other than having the Maxx Wave captive button not working.
     
    Gtor1579, Aug 2, 2015
    #6
  7. Carbo Win User
    Went to the Dell support page, (where they emphatically tell you this machine is NOT supported for W10). All drivers and BIOS were already the latest, but I went direct to Nvidia and upgraded to their latest driver. Now, when the unit goes to sleep I'm receiving the DPC_Watchdog_Violation error. A clean install is probably needed. If that doesn't fix the issue, back to 7, which I have always thought was an excellent OS.
     
    Carbo, Aug 2, 2015
    #7
  8. Gtor1579 Win User

    Unable to come out of Sleep mode

    Would you be kind enough to let us know you course of action and progress? Im also thinking about a clean install but I dnt have my backups drives available til next week... Since im on vacation
     
    Gtor1579, Aug 2, 2015
    #8
  9. Sleep mode issues 9 out of ten times are graphics related. I'd wait for the patch from Microsoft later this week (hopefully) and/or a new set of graphic drivers. Just out of curiosity what graphics are all y'all running?
     
    fracking4oil, Aug 2, 2015
    #9
  10. Carbo Win User
    I'll be happy to post the results but it may not be until next week for me, also.
     
    Carbo, Aug 2, 2015
    #10
  11. Carbo Win User
    I'm running Nvidia GeForce 525M. Installed their latest listed driver for W10: 353.62, released on July 29.
    Is MS scheduled to release a patch of some kind for this?
     
    Carbo, Aug 2, 2015
    #11
  12. fracking4oil, Aug 2, 2015
    #12
  13. Gtor1579 Win User

    Unable to come out of Sleep mode

    Nvidia GeForce 540M, installed the same drivers 353.62
     
    Gtor1579, Aug 2, 2015
    #13
  14. Yeah, I'm pretty sure it's an issue with Nvidia drivers in Win 10. I had luck previously with Win 8.1 driver 344.75 in preview builds, but you'll lose any DX12 capability; although I'm not sure the 540M would benefit from DX12 anyway.
     
    fracking4oil, Aug 2, 2015
    #14
  15. Kohhal Win User
    Same issue with with an L702x, hopefully will be resolved soon or someone figures out a workaround.

    For now, I've set my "Lid close" options to Do Nothing so I don't accidentally put it into sleep...
     
    Kohhal, Aug 2, 2015
    #15
Thema:

Unable to come out of Sleep mode

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