Windows 10: Unable to connect Asus laptop to the scanner

Discus and support Unable to connect Asus laptop to the scanner in Windows 10 BSOD Crashes and Debugging to solve the problem; I use PrimeFilm 1800 scanner which I cannot connect to the Asus laptop. I tried a lot of variants to connect these devices then I did troubleshooting,... Discussion in 'Windows 10 BSOD Crashes and Debugging' started by Bobby Goe, Jan 10, 2019.

  1. Bobby Goe Win User

    Unable to connect Asus laptop to the scanner


    I use PrimeFilm 1800 scanner which I cannot connect to the Asus laptop. I tried a lot of variants to connect these devices then I did troubleshooting, reinstalled software but with no avail.

    :)
     
    Bobby Goe, Jan 10, 2019
    #1
  2. Steve C Win User

    Unable to get Win10 to recognize EPSON 4870 Photo Scanner


    I'll walk you though the steps I do to install my Perfection 1200. I have to do this periodically for some reason to reestablish the 'non-standard' Perfection 2400 driver.

    1. Right click on the scanner in Device Manager (as Admin) and select Update Driver. Then select the option to browse my computer for driver software.

    Unable to connect Asus laptop to the scanner [​IMG]

    2. Then select Let me pick from a list of device drivers....

    Unable to connect Asus laptop to the scanner [​IMG]

    3. Select Imaging Devices from the next list.

    Unable to connect Asus laptop to the scanner [​IMG]

    4. Finally, select the correct Epson driver you have installed then click Next. If it isn't listed then something has gone wrong with the driver installation.

    Unable to connect Asus laptop to the scanner [​IMG]

    5. Hopefully, the scanner should now work?
     
    Steve C, Jan 10, 2019
    #2
  3. No bluetooth connection on my windows 10 asus laptop

    I'm having issues connecting to audio Bluetooth devices with my ASUS n550JK laptop and yes this laptop has Bluetooth capabilities. I have tried trouble shooting connections and updating drivers and quite frankly done everything that is suggested by other
    videos and instructions listed online but none works. Can you please help me with this issue.

    Thanks
     
    Shana-kayR, Jan 10, 2019
    #3
  4. Unable to connect Asus laptop to the scanner

    Cannot connect Epson Scanner v39 and unable to download the corerct drivers on Windows 10

    Hi Maureen,

    Thank you for posting in Microsoft Community and being a part of Windows 10.

    I understand your concern about adding/ connecting a printer to your computer. We will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • How exactly are you trying to connect the scanner on your device?
    • Where are you searching for the scanner drivers?
    • Were you able to detect the scanner in Device Manager?
    • Were you able to see any error code/ error message while trying to connect the device?

    Try few of the below troubleshooting steps and check if it helps you to add the printer.

    Step 1: If the device is not detected on your computer try to run Hardware and Devices troubleshooter.

    Hardware and Devices troubleshooter
    checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

    Follow:

    • Press Windows key from the keyboard, type
      Troubleshooting and select it.
    • Click on view all option on the upper left corner of
      Troubleshooting window.
    • Select the Hardware and Device
      options from the list.
    • Click Next to run the
      Hardware and Device
      Troubleshooter.

    Step 2: I suggest you to check the status of
    Print Spooler service and check.

    Print Spooler service, spools print service and handles interactions with the printer.
    If you turn off this service you won’t be able to print or see your printer.

    Steps:

    • Press Windows + R to open Run command, type
      Services.msc and press Enter.
    • Search for Printer Spooler service, right click on it and
      Start the service.
    • Also, set the Startup type to Automatic.
    • Now check if you are able to install the driver.

    Step 3: I suggest you to refer to the below thread, check if your issue matches with the same.

    If so, try the troubleshooting steps suggested by Greg Carmack - MS MVP
    on January 10, 2016 and check if it helps.

    Unable to connect my Printer to Windows 10


    Hope it helps. get back to us with an updated status of this issue for further assistance.
     
    Deepika Gowda, Jan 10, 2019
    #4
Thema:

Unable to connect Asus laptop to the scanner

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