Windows 10: Unable to connect Microsoft Mouse on Surface Go

I am using the Microsoft Mouse with a Microsoft Surface GO. After using the mouse for awhile the mouse will just stop working. When I go to the Bluetooth settings it says the the mouse and the Surface Pen's bluetooth is turned off. But there is no way to turn it back on. The button to switch from on and off is gone. I have updated the HID- compliant mouse drivers and all of the "best" drivers is already installed. I have done all of the updates on the computer and still no difference. This has happened off and on since October 2018 when I received the GO. I have bought a new Microsoft Surface Mouse and still will have the same issue. HELP




***modified tittle from: Surface Mouse***

:)

 

Microsoft Surface Mouse

Hi Monica,

Issues with using Microsoft Surface mouse are usually occurring due to software and hardware issues. For us to provide an accurate solution, we would need you to answer the following questions:

• Which build, version and edition of Windows is installed on your computer?
• What changes have you made to your device before this issue occurred?

In the meantime, we suggest that you follow the steps provided in this
link. It serves as a guide on how to troubleshoot problems with your Bluetooth mouse.

We are looking forward to your response.

 

Arc Bluetooth mouse not working properly with Surface 3

Experienced same issue, disconnecting Arc Mouse then reconnect worked fine, but not mouse interaction.

Below steps worked for me:

• Remove all Bluetooth connected devices, including Surface Type Cover and Surface Pen.
• Disconnected the Surface Type Cover then reconnect. It will reinstall tand connect the device.
• Then Add Bluetooth devices including Surface Pen and last but not least Arc Bluetooth Mouse.

Everything works fine again.

 

Surface Arc Mouse (2017) Stopped Working

Hello Melchizedek,

My current build is Windows 10 Version 1703 (OS Build 15063.483).
I tried all the troubleshooting you suggested below and although it indicates that my Surface Arc Mouse is “Connected” it still does not work.

Thanks,

Iver