Windows 10: Unable to connect to HP Media Smart Server from Windows 10 computer

Hi All,


Trying to get reconnected to an old HP Media Smart Server running Windows Home Server. I'm able to authenticate, and browse the files via the native web console from my Windows 10 PC, but:


1. Can't map the network drive because I'm getting error around SMBv1 not working with Windows 10, and

2. Can't get Connector app .exe working, because it says I already have 10 PCs connected, and have to use the console to remove one

3. Can't access the console app as it's "not found" from the web console (so can't remove an old PC to allow a "slot" for the new one to connect)


Anyone else still actively using their Windows Home Server with any advice on how I might break out of this loop?


Much appreciated - there are hundreds of gigs of memories, pics, music, vids, etc. on this HomeServer that I can't easily get to...


-Jeff




***Modified title from: Connecting to HP Media Smart Server EX495 (w/ Windows Home Server) without support for SMBv2.02? ***

:)

 

Problem in uninstalling and reinstalling HP Media Smart server on Windows 10

Hello Jeffrey,

Thank you for contacting Microsoft Community.

We understand the inconvenience you have experienced.

I guess some files related to HP Media Smart Server, which are not completed removed from system drive causing this issue. Might be some instance in registry which are related to
HP Media Smart Server also a reason for this. Ensure that the software and the files related to that particular software are completely removed from your PC. Do check on HP Website for instructions to uninstall
HP Media Smart Server.

Check and remove the Home Connector Software through Control Panel to see if makes any difference.

• Press Windows logo key + X and then select Control Panel.
• Click Uninstall a program under Programs. In the window that opens, select the software you wish to remove and click
  Remove or Change/Remove.
• Follow the on-screen instructions to uninstall the software.
• Once you done, reboot your PC and then try install the desired software again to see if you're able to install it again.

Keep us posted if you require further assistance.

 

Cannot open any new pictures with HP Media Smart

Hi,

As the issue is specific to HP media Smart I suggest you to refer the link on
HP MediaSmart Connect - Frequently Asked Questions About MediaSmart
and check if it helps.

HP MediaSmart Connect - Frequently Asked Questions About MediaSmart | HP® Customer Support

Reply us if you need any further help on Windows 10 we will be glad to assist you.

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.