Windows 10: unable to connect to microsoft store

I get a notice that I am not connected to the internet, and to check my connection. I AM connected to the internet but I can't get past that error message.

:)

 

Unable to install Garmin Connect Mobile app from Microsoft Store

Hi James,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to install the Garmin Connect Mobile app from Microsoft store after uninstalling it.



I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Reset the store cache.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   wsreset and hit enter.
   

The store will restart automatically after the command completes.



Method 2:



Sign out and sign in again to store.

1. Open Microsoft store by clicking on the
   Store icon on the taskbar.
   
2. Now on the top right corner click on the
   account icon and click on the account name.
   
3. Now click on Sign out to sign out of Microsoft Store.
   
4. Click on the account icon again and click on
   Sign in.
   
5. Login with the Microsoft account.
   

If the issue persists, I would also suggest you to check and confirm if the store app is updated and the region, time & language settings are set accordingly. You can refer the steps in the article on
Microsoft Store does not launch
to help you through this process.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator

 

unable to connect to microsoft store

Hello Akib,

There are many reasons why you are unable to connect to Windows Store. One of these is due to a corrupted Windows Store cache. For us to properly identify what's causing the issue, provide more details by answering these questions:

• Have you made any recent changes to your device and Windows Store prior to this happening?
• Are you encountering this error with all the apps that you are trying to download?
• Have you checked if the same thing happens using another profile or account?

As an initial part of troubleshooting, we suggest running the Apps Troubleshooter
found on this article:
Run the troubleshooter for Windows apps. This tool will allow you to diagnose and resolve most of the known issues in accessing the Windows Store.

We will be waiting for your response so we can move forward to sorting out your concern.

 

Unable to launch Microsoft Store and Microsoft store apps.

Hi,

Thank you for writing to Microsoft Community Forums.

I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

• Are you getting any error message?
  
• Since when are you facing this issue?
  
• Are you aware of any changes made on the computer recently?
  

In the meantime, I suggest you to follow the steps from the article
Fix problems with apps from Microsoft Store to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

Microsoft Store doesn't launch to fix the issues you are facing in launching Store.

Hope it helps.

Please reply with the status of the issue, we will be glad to help you further.

Nikhar Khare

Microsoft Community - Moderator