Windows 10: Unable to connect to scanner in all-in-one HP printer

I can't seem to connect to my scanner in my all-in-one HP OfficeJet Pro 8710. I go to Settings>Printers and select my printer and click Manage. When I click Open scanner, nada. Any suggestions?


Thanks!

cfw

:)

 

Which All IN One printer to buy?

I'm going to buy all in one printer [printer+scanner+xerox]

My engineer suggested me hp 2128 and hp 4185..

Which one is better for home use? [for my personal use not business/shop use]

Or anyother model you suggest?

What is the price in INR or USD?

 

HP Scanner (with HP Printer 8600)

Hi Alan_721,

I am Vijay, an Independent Advisor. I am here to work with you on this problem.

Before proceeding with the troubleshooting steps, Connect your Printer to the computer and Switch it ON. In case of Wireless printer, Switch it ON and connect it to the Wifi network.

1. Run printer / scanner troubleshooter

HP provides a tool for HP printers to troubleshoot - HP Print and Scan Doctor. Download it, launch it and follow the onscreen directions to locate problems and fix them

Download Link -
http://ftp.hp.com/pub/printers/hppsdr/HPPSdr.exe

2. Update Printer / scanner Driver

Download printer driver from printer manufacturer's website and reinstall.

3. Uninstall and reinstall the Printer / scanner (Credit to Andre Da Costa, MVP for providing steps)

A. Uninstall Printer

Click on Windows Key+X > Apps and Features > Scroll down and click Programs and Features > Select your printer > Select Uninstall

Type Printer in Windows Search box > Printers & Scanners > Select your printer > Remove device

Type Printer in Windows Search box > Click Printers & Scanners > Scroll down and click Print server properties under Related settings > Under Driver tab, look for your printer > Select it and click Remove button at the bottom

B. Install Printer

Go to the Printer manufacturer’s website and search for the latest Windows 10 drivers > Reinstall the Printer driver > Reboot the computer

Type Printer in Windows Start Search box > Click Printers & Scanners > On Right side, Click Add a printer or scanner > If Windows detects your printer, it will be listed > Select the printer and follow on screen directions to set it up (In case of Wifi printer,
your computer should also be logged into Wifi network)

If Windows doesn't detect your printer, then you will get a blue message - Click The printer that I want isn't listed

If you are using Bluetooth / Wirelss printer > Select Add a Bluetooth, wireless or network discoverable printer > Choose the printer > Select your Printer and follow on screen directions

If you are using wired printer > Select Add a local printer or network printer with manual settings > Select Use an existing port > Select your Printer and follow on screen directions

Do let me know if you require any further help on this. Will be glad to help you.

(Source -
https://support.microsoft.com/en-us/help/401540...)

Disclaimer 1 - Using Third Party Software is completely at your own risk. This advice is in my personal capacity as a volunteer.

Disclaimer 2 - This is a non-Microsoft website. The page appears to be providing accurate, safe information. Watch out for ads on the site that may advertise products frequently classified as a PUP (Potentially Unwanted Products). Thoroughly research any product
advertised on the site before you decide to download and install it.

 

Scanner

Hi JSmith,

Your scanner should be installed first in order for your computer to recognize it. Since you're using a printer/scanner in one, you need to add or install the device as a printer and as a scanner. Make sure that the printer is properly connected to your
computer and is turned on when you try to install it. Follow these steps:

• Click Start > Settings > Devices.
• Under Add printers & scanners, click the + sign and select
  Add device.

Once added, try checking if you're able to scan. If your computer still doesn't detect the scanner, then we suggest that you get in touch with HP Support for further assistance.

Feel free to let us know if you need more information.

Regards.