Windows 10: Unable to create new folders on my desktop...how do I reinstate?

Recently I have been unable to create new desktop folders. It's probably connected to some action on my part, but I don't know what, and nothing unusual had happened, computer-wise. I have excellent multi-layered internet security with ongoing tracking, cookies, registry, etc., clean-up, and driver updates. I've tried some online solutions but no luck. I'm on the computer a lot, and this has become not only annoying but unhandy. So, I now turn to the Microsoft community for assistance. If there's anyone who can assist, please be advised I'm not particularly computer savvy. Any help is greatly

:)

 

creating new folder problem in windows 10 creator

Hi Gudiya,

The problem you've encountered in creating a folder could be caused by software or program conflict as the issue appeared a few days after installing the Windows 10 Creators update. For us to know if this only occurs when creating a new folder from the desktop,
we suggest that you try creating a new folder using a keyboard shortcut or from File Explorer. Please refer to the steps below:

Creating a new folder using a keyboard shortcut.

• Click on the desktop.
• Press CTRL + SHIFT + N.
• A new folder should be created.

Creating a new folder from File Explorer.

• Open File Explorer.
• Hover your mouse on the location where you want to create a new folder.
• Right-click it, go to New > Folder.

In case the problem persists, then we suggest that you go ahead and perform a clean boot. Doing so will start your computer using minimal drivers to help us determine what conflict is causing the problem. Check out
How to perform a clean boot in Windows for the detailed steps.

Let us know the result so we can further assist you.

Regards.

 

Unable to create shortcuts or new folders on Desktop, (system freezes)

Attached snaps.




I tried the first suggestion, no response.
I cannot create a new user because when I tried to update our new email address I did something wrong and was locked out for 30 days. Until April 1

 

creating new folder problem in windows 10 creator

Thanks, the step you mentioned

Click on the desktop.

• Press CTRL + SHIFT + N.
• A new folder should be created.
• Creating a new folder using a keyboard shortcut.

It's working for me. But my new folder option is not working anywhere not in desktop as well as not in file explorer. Whenever I am placing my cursor on new folder option, its first spinning for few seconds then goes to close the file
explorer and refresh the desktop once.