Windows 10: Unable to download and view videos on Netflix, etc. after installing Windows 10 Home

Discus and support Unable to download and view videos on Netflix, etc. after installing Windows 10 Home in Windows 10 Drivers and Hardware to solve the problem; Previously when I was on Windows 8, I was able to download and view videos in Netflix, etc. However after I installed the Windows 10 Home in my new... Discussion in 'Windows 10 Drivers and Hardware' started by AngelineChiao, Jul 13, 2021.

  1. Unable to download and view videos on Netflix, etc. after installing Windows 10 Home


    Previously when I was on Windows 8, I was able to download and view videos in Netflix, etc. However after I installed the Windows 10 Home in my new laptop recently, I was not able to download and view any videos on Netflix, etc. anymore. When I troubleshoot the Video Playback, I was told that HEVC Codec was not installed. Is this really the case? Please advise. Thanks.

    :)
     
    AngelineChiao, Jul 13, 2021
    #1
  2. shaptoni Win User

    Unable to play YouTube or Netflix

    Since upgrading to the latest version of Windows 10 Pro I am now unable to play YouTube or Netflix

    I am using a Lenovo Yoga Book Windows version 10.0.18363

    Netflix Error U7361-1253-800705AA (app)

    Netflix Error H7361-1253-800705AA​ (edge browser)

    YouTube Error JDSEu8jhH639FHdh (edge browser)

    Netflix say:

    If you experience the error code U7361-1253-800705AA on your Windows 10 computer, it typically indicates that your system requires an update. Follow the troubleshooting steps below to resolve the issue.​
    • Perform Windows updates​
    - this is what caused the issue and i am now on the latest version

    • If you are using the Windows 10 N or Windows 10 KN edition, we suggest downloading the Windows Media Feature Pack.
    - this is not applicable for my version

    Can anyone help?

    Thanks
     
    shaptoni, Jul 13, 2021
    #2
  3. Arun B J Win User
    Unable to install Netflix in Windows 10 it says "working.

    Hi,

    Thank you for your response.

    As you mentioned that you’re trying to install Netflix from Windows Store but it showing as working but it’s not installing.

    I suggest you to run Windows store app troubleshooter and check if it helps.

    Follow the steps below.

    • Press Windows Key +X.
    • Click Control Panel.
    • Select Troubleshooting.
    • On the left pane, click on View All.
    • Click on Windows Store app
      to run the troubleshooter and follow the on-screen instructions.
    Keep us posted on this issue so that we can assist you better.
     
    Arun B J, Jul 13, 2021
    #3
  4. Unable to download and view videos on Netflix, etc. after installing Windows 10 Home

    Netflix

    Hi Zeroequalsone,



    Thank you for posting your query in Microsoft Community Forums. Your interest on Windows 10 is appreciated.

    I understand the inconvenience that you are facing. We are glad to help you.



    Please share this with us:


    • What is the make and model of your computer?

    • Through which browser are you accessing Netflix?


    Try the below methods and check if it helps:

    Method 1: I would suggest you to view the video on Netflix website in compatibility view and check if it helps.



    Try to open the Netflix website in compatibility mode on Internet Explorer 10. Follow the steps:



    a) Open Internet Explorer 11 on the desktop screen.

    b) Press Alt key on the keyboard to enable the menu bar if it is disabled on the browser.

    c) Click on Tools option.

    d) Click on Compatibility View settings.

    e) Add the website address of the website which you are using to watch the videos online.

    f) Click on Add.

    g) Click on Close.



    Method 2: I suggest you to check all the available Windows Updates. Installation of recent Windows Updates should fix the issue.

    Please check your Windows updates (including optional updates).

    • At the Start screen, type Windows Update.
    • Select Check for Update.
    • Download and Install the latest Windows Updates.


    If the issue still persists, try this:

    Method 3: Update the Display driver and check. Here is the steps:

    • Press Windows Key + R on your desktop screen to go to run command box.
    • Type devmgmt.msc and hit Enter.
    • In Display Adapter, expand Display Adapter, right-click , and then click
      Update.


    Hope this information helps. Reply to the post with updated status of the issue. We will be happy to assist.



    Regards,

    Jenith
     
    Jenith_James, Jul 13, 2021
    #4
Thema:

Unable to download and view videos on Netflix, etc. after installing Windows 10 Home

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