Windows 10: Unable to download game from the store due to device being incompatible

Discus and support Unable to download game from the store due to device being incompatible in Microsoft Windows 10 Store to solve the problem; I bought the Xbox Game Pass so that I could try out the new State of Decay 2: Heartland DLC, but when I try to install it the Microsoft Store is saying... Discussion in 'Microsoft Windows 10 Store' started by JohnSanvictores, Jun 11, 2019.

  1. Unable to download game from the store due to device being incompatible


    I bought the Xbox Game Pass so that I could try out the new State of Decay 2: Heartland DLC, but when I try to install it the Microsoft Store is saying that my devices are incompatible even though I've purchased AND successfully played State of Decay 2 on one of my devices. Things I've tried:


    - Restart my computer

    - Updated Windows through Windows Update

    - Updated State of Decay 2 to the latest version

    - Signed out/signed back into the Microsoft Store

    :)
     
    JohnSanvictores, Jun 11, 2019
    #1

  2. Downloading games

    Hi,

    Having a corrupted profile is one of the reasons why you are unable to download games from Windows Store. To help you resolve this concern, we need to collect more information. Kindly verify the following:

    • Were you able to install other applications on your device?
    • Are you having this issue with all other games from Windows Store?
    • Have you made any changes on your device prior to this concern?
    • What are the troubleshooting steps you have done so far?
     
    Wilfred Mac, Jun 11, 2019
    #2
  3. Unable to play Sudoku game, game closes unexpectedly.

    Hi,

    Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

    I understand your concern that you are unable to access Sudoku game, we will help you with this issue.

    Do let us know if you have made any changes to the operating system prior to this issue?

    This issue might have occurred due to incompatibility of the application on operating system.

    I suggest you to uninstall the game, download latest version of the game form Windows Store, right click on the installation file and install in the compatibility mode
    and check if it helps.

    Follow the steps to install in Compatibility mode:

    • Download the latest version of the game from the Windows Store.
    • Right click the game installation file and select
      Properties then tap or click the Compatibility tab.
    • Place a check in the Run this program in compatibility mode for: box.
    • Tap the drop down box and select a previous operating system, then tap or click
      OK.
    • Try installing the game and check.

    Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.
     
    Deepika Gowda, Jun 11, 2019
    #3
  4. Unable to download game from the store due to device being incompatible

    Unable to download games from Windows Store

    Hi Randi,

    Thank you for bringing up your query on Microsoft Community.

    Apologize for the difficulties that you're experiencing.

    • Is there any third party security program installed on the computer?
    This issue could have occurred due to incorrect Store settings.

    Let us try the following steps, and check if it helps.

    Step 1: As an initial step, I suggest you to unplug the devices except mouse and keyboard.

    Uninstall/disable the third party software if installed.

    Disclaimer: Antivirus software helps protecting your computer against viruses and other security threats. In most cases, you shouldn't disable your antivirus software. If you have to temporarily disable it
    to install other software and\or troubleshoot any pertinent issue, you should re-enable it as soon as you're done. If you are connected to the Internet or a network while your antivirus software is disabled, your computer is vulnerable to malware attacks.

    Step 2: Reset Windows Store.


      • Press Windows key + R key
        to open Run

      • Type wsreset.exe and press Enter
    Step 3:Disable Proxy Settings

    Sometimes your proxy settings might be stopping the app from installing correctly.

    I would suggest you to check if proxy connection is turned on by following the steps

    1. Press windows key + R to open run command.

    2. Type inetcpl.cpl and press Enter.

    3. Under the Connections tab click on LAN Settings.

    4. Uncheck Use Proxy server option and click on
    OK.


    Step 4: Re-register the Store in Windows


    • Press Windows + X keys on the keyboard, select
      Command prompt (Admin).

    • In the command prompt, copy and paste the command below, and press
      Enter.

      powershell -ExecutionPolicy Unrestricted Add-AppxPackage -DisableDevelopmentMode -Register $Env:SystemRoot\WinStore\AppxManifest.XML

    Hope it helps.

    Let us know the status, we are glad to assist you further.
     
    Abdul_Malik, Jun 11, 2019
    #4
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Unable to download game from the store due to device being incompatible

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