Windows 10: Unable to download game

Discus and support Unable to download game in Microsoft Windows 10 Store to solve the problem; I purchased Astroneer quite some time ago. It's a Play Anywhere title and I'm able to download it to my XBox, but I'm unable to download it to my PC.... Discussion in 'Microsoft Windows 10 Store' started by Kythas, Mar 26, 2019.

  1. Kythas Win User

    Unable to download game


    I purchased Astroneer quite some time ago. It's a Play Anywhere title and I'm able to download it to my XBox, but I'm unable to download it to my PC.

    The Store page tells me I own the item but the Install button is greyed out and when I move my cursor over it I get a circle and a slash.

    I'm able to install other games and apps from the store, but there are a select few that I'm unable to install, this being one. The others exhibit the same behavior.

    How can I install this on my PC?


    Unable to download game e88d2386-4a06-4c1d-8406-f0fea2c87db5?upload=true.png


    Unable to download game d91f7f9f-b328-4c8e-bd9e-c55b8df7e13a?upload=true.png

    :)
     
    Kythas, Mar 26, 2019
    #1

  2. Can't download games

    Hi Mary,

    Thank you for posting in Microsoft Community.

    I understand that you are unable to download the game Windows. We will help you.

    To assist you better, I suggest you to answer the below questions.

    • How are you trying to Download the Games?
    • Are you downloading the games from Windows store?
    • Are you getting any error messages?
    Please post to us with more information to help you better.
     
    Sachin Venkatesh, Mar 26, 2019
    #2
  3. Downloading games

    Hi,

    Having a corrupted profile is one of the reasons why you are unable to download games from Windows Store. To help you resolve this concern, we need to collect more information. Kindly verify the following:

    • Were you able to install other applications on your device?
    • Are you having this issue with all other games from Windows Store?
    • Have you made any changes on your device prior to this concern?
    • What are the troubleshooting steps you have done so far?
     
    Wilfred Mac, Mar 26, 2019
    #3
  4. HossWTC Win User

    Unable to download game

    Unable to download

    Is there something wrong with the server providing the download for SysTool? I'm unable to download the application using Firefox or IE.

    Are there any mirrors?

    Thanks.
     
    HossWTC, Mar 26, 2019
    #4
Thema:

Unable to download game

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