Windows 10: Unable to download Purchased app from Microsoft Store

Discus and support Unable to download Purchased app from Microsoft Store in Windows 10 Software and Apps to solve the problem; I recently purchased the HEIC Image Extension from the App store, but the app wont install, the download was not blocked and seem to be within... Discussion in 'Windows 10 Software and Apps' started by VyshnavPrakash, Jul 16, 2019.

  1. Unable to download Purchased app from Microsoft Store


    I recently purchased the HEIC Image Extension from the App store, but the app wont install, the download was not blocked and seem to be within requirements. How to solve the issue?




    ***Modified title from: App Purchase***

    :)
     
    VyshnavPrakash, Jul 16, 2019
    #1

  2. microsoft app store

    How to run apps that are downloaded from Microsoft app store on multiple PCs without downloading multiple times.
     
    Subhash Boipai, Jul 17, 2019
    #2
  3. Unable to purchase app in store

    Hello Nraina thank you for posting.

    Here are some suggestions you can try in order to solve this issue.

    • I would suggest you log with your Microsoft Account on
      https://account.live.com make sure your birth date, time&date and the time zone are correct.

    • If you are having this issue on your Windows Phone, please check the time and date on the phone as well (<<settings <<time&date) and set them on manual.

    • Please also log with the same Microsoft account to
      http://www.xbox.com
      and make sure you have created you Gamertag.

    • As a last step, please just do a soft reset of the phone (if the issues are on you r Windows Phone)
    Press and hold the Power and Volume down buttons for 20 seconds, until the phone vibrates. Once it vibrates, release the buttons and the phone should restart.

    Here is another forum posting that might be helpful.

    Unable to Purchase an App in Windows Store

    Kind Regards
     
    Vladimir Mi, Jul 17, 2019
    #3
  4. Unable to download Purchased app from Microsoft Store

    Unable to download app from Microsoft Store

    We would like to know what’s the result after running the apps troubleshooter. Please refer to this
    link
    if you wish to download the troubleshooter.

    In case that the troubleshooter didn’t help on this matter, we suggest that you reset the Microsoft Store. Kindly follow the steps:

    • Press Windows + R keys to run the command box.
    • Type WSReset, then try downloading the app again.
    Kindly keep us updated.
     
    JohnMel And, Jul 17, 2019
    #4
Thema:

Unable to download Purchased app from Microsoft Store

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