Windows 10: Unable to download the game on a new computer

I had played Gears of War 4 before I bought a new computer. Recently I’ve wanted to play it again and tried to download it from Microsoft Store. However, I cannot download it again. I didn’t get any error messages or anything. I just click on install, that’s it. It won’t download. Why?

:)

 

Can't download games

Hi Mary,

Thank you for posting in Microsoft Community.

I understand that you are unable to download the game Windows. We will help you.

To assist you better, I suggest you to answer the below questions.

• How are you trying to Download the Games?
• Are you downloading the games from Windows store?
• Are you getting any error messages?

Please post to us with more information to help you better.

 

Downloading games

Hi,



Install game in Compatibility mode

I would suggest you to install the game I compatibility mode and check: Follow these steps:

• 
  Download the driver from the manufacturer’s website.
  
• 
  Right-click on the driver setup file and click on
  ‘properties’.
  
• 
  Click on the ‘compatibility’ tab and check the box
  ‘Run this program in compatibility mode for’ and select Windows 10 from the drop down menu and proceed with the installation. Once this is done, restart the computer and check if the issue persists
  

Hope it helps. Do contact us for further queries. We will be happy to assist.



Thank you.

 

Unable to install a game on Windows 10.

Hello Garrett,

Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.

From the above description, I understand you are unable to install the game on your computer.

Before assisting further, I would like to ask you few questions:

• Are you the administrator of the user profile?
• What is the error message/error code you get on trying to install the game on computer?
• Did you check if the game is compatible with the current operating system?

You may be facing the above issue due to the incompatibility of the game software with the current operating system on your computer.

I suggest you to install the game software in Compatibility mode by following the steps below and check if the issue is resolved.

Before installing the game in compatibility mode, i suggest you to delete all the game related files present in the system and proceed with the steps below.

Step 1: Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• Locate and right-click on the game setup file on your PC and click on
  Properties.
• Click on the compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation. Once this is done,
  restart the computer for the effective changes to take place.

Step 2: You can also follow the steps below and check if the issue is resolved.

• Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
• Select the top most search result and follow from step 2 from the article
  Make older programs compatible with this version of Windows
  (Also applies to Windows 10).

c. Check if the issue is resolved.

Write to us with the answers to the above questions and the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.

Thank you.