Windows 10: Unable to find and install the app InPixio Photo Editor Premium

I had purchased an InPixio Photo Editor Premium App from Microsoft Store on July 12, 2017.


Now I wanted to download and install the App viz InPixio Photo Editor Premium, which I purchased on July 12, 2017, on my Desktop PC (after refreshing my Windows 10 O.S.), but the App is not available now for download in the list of “All owned” Apps in “My library” in Microsoft Store although it was duly purchased.


I contacted Microsoft Customer Support yesterday. After long interaction, I was put in contact with Microsoft Accounts and Billing Department, but the call got disconnected at that stage, when it had already taken more than 1 hour to reach that stage. I wasted so much time without achieving the desired result. My Case was assigned the number <PII removed by Moderator> by the Microsoft Support Team. I did not want to spend time again in repeating the whole exercise.


Please help me to retrieve my duly purchased App viz InPixio Photo Edtor Premium from “All owned” Apps in “My library” in Microsoft Store, without the need to pay for it once again.


***Original title: Unable to retrieve my InPixio Photo Editor Premium purchased on July 12, 2017.***

:)

 

Unable to retrieve my InPixio Photo Editor Premium purchased on July 12, 2017.

I had purchased an InPixio Photo Editor Premium App from Microsoft Store on July 12, 2017.



Now I wanted to download and install the App viz InPixio Photo Editor Premium, which I purchased on July 12, 2017, on my Desktop PC (after refreshing my Windows 10 O.S.), but the App is not available now for download in the list of “All owned” Apps
in “My library” in Microsoft Store although it was duly purchased.



I contacted Microsoft Customer Support yesterday. After long interaction, I was put in contact with Microsoft Accounts and Billing Department, but the call got disconnected at that stage, when it had already taken more than 1 hour to reach that stage.
I wasted so much time without achieving the desired result. My Case was assigned the number 1488755695 by the Microsoft Support Team. I did not want to spend time again in repeating the whole exercise.



Please help me to retrieve my duly purchased App viz InPixio Photo Edtor Premium from “All owned” Apps in “My library” in Microsoft Store, without the need to pay for it once again.

 

Issues with Microsoft photo editor

Hello,

Thank you for writing to Microsoft Community Forums.

1. Since when are you facing this issue?
   
2. Are you aware of any changes made on your computer recently?
   
3. What exactly happen when you try to use the Photo editor?
   
4. Which version of Windows are you currently using?
   

I understand you are facing issues with Photo editor application, if you are using the Photo editor app which is downloaded from Microsoft Store, I suggest you to refer the following article and try few troubleshooting
steps to fix issues with Photo editor
and check if that helps.

Microsoft has replaced Photo Editor with Microsoft Office Picture Manager, a new photo editing and cataloging program in Office 2010, in Office 2007, and in Office 2003.

If the application has been removed from your PC, when you install Microsoft Office 2010, Microsoft Office 2007, or Microsoft Office 2003, I suggest you to refer the following article to reinstall

Photo Editor and check if that helps.

Reply back with the information, to help you further.

Hope it helps.

Sandeep Kumar M

Microsoft Community – Moderator

 

photo editor

Microsoft Photo Editor no longer available as a download. What App do you suggest?