Windows 10: unable to find fingerprint sensor in device manager and windows hello doesnt work anymore

Discus and support unable to find fingerprint sensor in device manager and windows hello doesnt work anymore in Windows 10 Drivers and Hardware to solve the problem; there is no unknown device or any biometric device but my notebook has a fingerprint sensor, it worked fine for a year or so but since the past year i... Discussion in 'Windows 10 Drivers and Hardware' started by yashchandna, Apr 9, 2020.

  1. unable to find fingerprint sensor in device manager and windows hello doesnt work anymore


    there is no unknown device or any biometric device but my notebook has a fingerprint sensor, it worked fine for a year or so but since the past year i have been trying to make it work.

    My model is HP pavilion x360 14CD0053TX

    unable to find fingerprint sensor in device manager and windows hello doesnt work anymore cab08f62-3512-4030-ad56-d12cbe3f7b79?upload=true.png

    :)
     
    yashchandna, Apr 9, 2020
    #1
  2. chris_80 Win User

    Windows Hello - PIN and Fingerprint not working anymore

    First, this is similar with
    this question
    , but that thread is locked with no solution.

    After some months of fingerprint login working fine, after some update few months ago fingerprint stopped working, error message like "windows hello encountered a problem and stopped working".

    - noticed that PIN is not set up anymore

    - tried to set up PIN or fingerprint - not working (fingerprint sensor was not even recognized by Hello, even though Dell tools verification was ok).

    - reinstalled fingerprint sensor driver, managed to determine Hello to find sensor and allowed to set up fingerprint until near the end when it requested for a PIN to be setup. asked for my password but the next screen (to enter PIN twice) never appears

    - deleted Ngc folder, recreated, managed to set up PIN individually

    - when I try to set up fingerprint click on Get Started, asks for PIN, and after I enter the PIN the popup disappear but does't go to the next step with sensor, stays there with only the Cancel button visible.

    To answer obvious questions:

    - windows updates done. no change

    - new account created and tried to set up. same issues with fingerprint setup, at the end not setting up PIN or I set up PIN separately on fingerprint start does not go further than entering PIN after Get Started.
     
    chris_80, Apr 9, 2020
    #2
  3. elmarconi Win User
    Windows Hello disappeared - Fingerprint not working anymore

    Hi everyone,

    I have a Elitebook 840 G2 with Windows 10 running on it. Since I use Win10, I was always logging in with Windows Hello and the built in fingerprint reader.

    Today, I made a restart of Windows and some updates were installed. When I wanted to log in again, there was no login possible anymore with the fingerprint. Instead, I had to use the PIN. A short glimpse in the Settings revealed that there was no Windows
    Hello option anymore!

    Although there are two drivers, a Synaptics Driver and a Validity Fingerprint Sensor Driver in my program list, the whole fingerprint reader does not work anymore. Does anyone have an idea where to get a new, correct Windows 10 driver or to troubleshoot
    to get Windows Hello back? In my opinion, it is all about convenience of logging in unable to find fingerprint sensor in device manager and windows hello doesnt work anymore :)

    Thank you for your response,

    Marco
     
    elmarconi, Apr 9, 2020
    #3
  4. SinaK1 Win User

    unable to find fingerprint sensor in device manager and windows hello doesnt work anymore

    Fingerprint sensor and Windows Hello don't work

    So long story short, windows 10 crashed after my asus laptop did the October update. I was stuck on the automatic repair loop. No troubleshooting step worked, so I decided to clean install windows 10. After I installed a clean version of Windows 10, everything
    worked fine (except for the fact that all my files are lost and I have to reinstall every program, thanks windows), however my fingerprint sensor doesnt work, and windows hello isnt activated. I checked device manager and there is a yellow exclamation mark
    beside ELAN WBF Fingerprint Sensor under Biometric devices. Opening the properties and under device status, the following is written:

    This device is currently waiting on another device or set of devices to start. (Code 51)

    Dependencies:

    PCI\VEN_8086&DEV_A32A&SUBSYS_1E401043&REV_10\3&11583659&0&F2

    ACPI\INT3450\3&11583659&0

    The drivers are up to date, however in windows update in the settings, the driver shows up as a failed install attempt. I have tried uninstalling the device and its drivers but it keeps getting reinstalled automatically after refreshing device manager.

    Can someone please help?
     
    SinaK1, Apr 9, 2020
    #4
Thema:

unable to find fingerprint sensor in device manager and windows hello doesnt work anymore

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