Windows 10: Unable to find my device in Microsoft Store

Discus and support Unable to find my device in Microsoft Store in Microsoft Windows 10 Store to solve the problem; I've been trying to download apps onto my computer but when I click on the "Install On My Device" button, my pc doesn't show, though when I go to the... Discussion in 'Microsoft Windows 10 Store' started by HalfBrothers02, Dec 27, 2019.

  1. Unable to find my device in Microsoft Store


    I've been trying to download apps onto my computer but when I click on the "Install On My Device" button, my pc doesn't show, though when I go to the website and my devices it does.

    :)
     
    HalfBrothers02, Dec 27, 2019
    #1
  2. Nikhar_K Win User

    Unable to launch Microsoft Store and Microsoft store apps.

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand how it could be when the applications doesn’t work as they are supposed to. We will look into this. However, please reply to the following questions to help you in a better way:

    • Are you getting any error message?
    • Since when are you facing this issue?
    • Are you aware of any changes made on the computer recently?

    In the meantime, I suggest you to follow the steps from the article
    Fix problems with apps from Microsoft Store
    to fix the issues with the Microsoft apps that are not launching. Also, follow the steps from the article

    Microsoft Store doesn't launch
    to fix the issues you are facing in launching Store.

    Hope it helps.

    Please reply with the status of the issue, we will be glad to help you further.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 27, 2019
    #2
  3. Nikhar_K Win User
    Unable to add a device to Microsoft account

    Hi,



    Thank you for writing to Microsoft Community Forums.



    Ideally, when we sign in to a device using the Microsoft account, the device is already added to the Microsoft account. However, as you have mentioned you are unable to add the device to the Microsoft account after removing it. We would suggest you
    to try converting the account as a local account and then converting it as a Microsoft account. This should add the device to the Microsoft account. Kindly refer the steps mentioned below:



    1. Press Windows key + I, to open
      Settings
      .
    2. Click on Accounts and select
      Your info
      on the left pane.
    3. Now, click on Sign in with a local account instead and follow the on-screen instructions.
    4. Once the account is converted as a local account, sign in to the account, go to settings and click on
      Sign in with a Microsoft account.
    5. Follow the on-screen instructions to convert the account. Once the account is converted as a Microsoft account, the device will be listed in your Microsoft account.


    Meanwhile, we would like to know the following details to assist you with the Minecraft issue:



    • How are you trying to install Minecraft?
    • Which edition of Minecraft are you trying to install?


    Please reply with the status of the issue, we will be glad to help you further.



    Regards,

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Dec 27, 2019
    #3
  4. Unable to find my device in Microsoft Store

    Unable to install Garmin Connect Mobile app from Microsoft Store

    Hi James,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are unable to install the Garmin Connect Mobile app from Microsoft store after uninstalling it.



    I suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    Reset the store cache.



    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for Run.
    2. In Run dialog box, type
      wsreset
      and hit enter.


    The store will restart automatically after the command completes.



    Method 2:



    Sign out and sign in again to store.



    1. Open Microsoft store by clicking on the
      Store icon on the taskbar.
    2. Now on the top right corner click on the
      account icon and click on the account name.
    3. Now click on Sign out to sign out of Microsoft Store.
    4. Click on the account icon again and click on
      Sign in.
    5. Login with the Microsoft account.


    If the issue persists, I would also suggest you to check and confirm if the store app is updated and the region, time & language settings are set accordingly. You can refer the steps in the article on
    Microsoft Store does not launch
    to help you through this process.



    Hope it helps.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Dec 27, 2019
    #4
Thema:

Unable to find my device in Microsoft Store

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