Windows 10: Unable to get login prompt

My screen is blurry and I am unable to get a login prompt. Using CTL/ALT/DEL does work. Also tried using the shift power button. I was trying to reboot the pc in safe mode when this happened and every restart results with no changes.


Thanks,

Jim





:)

 

No password prompt at login screen. Can not login.

Hi Marchinok,

Thank you for being a part of Windows 10.

I appreciate you for providing details about the issue and your effort towards resolving it.

I suggest you to restart you system and check if it helps.

Follow the below steps:

• Press and hold the Shift key from the Keyboard and click on
  Power button.
• Click on Restart and try to enter the Safe mode.

Kindly try to start your computer in Safe mode from the Windows Recovery Environment.

Please refer to the below link to start the computer in Safe mode.

http://windows.microsoft.com/en-in/windows-8/windows-startup-settings-safe-mode

Note: The steps for Windows 8.1 applies to Windows 10.

Once you have entered into the Safe mode then, open Command Prompt and enable Built in Administrator.

Follow the below steps to enable Built in Administrator:

• Open Command Prompt from Windows Recovery Environment.
• Copy and paste the below command and press Enter.

net user administrator /active:yes



3. Close the Command Prompt.

4. Try to login though Built in Administrator and change the earlier password or you can create new user account.

Kindly let us know if you need any further assistance with Windows. We are glad to assist you.

Thank you.

 

Unable to login using The login PIN

Hi,

Thank you for contacting Microsoft community.

I suggest you to follow the below steps to change the pin and check fi it helps.

• In the login page next to “PIN password option”.
• You will find “Other sign in options”, click on it will prompt you for regular password.
• Enter regular password and login to the computer.
• I suggest you to click on the Start Menu
  and select settings.
• Now select Accounts.
• Next select the tab Sign-in option.
• Under the “PIN tab” click on “ADD” option.
• It will prompt you for current pin password and new password, please provide
  new password then apply the changes, restart
  the computer and check if it works.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.

 

Going to local login broke ability login without password prompt

Hi,

Thank you for posting in Microsoft Community.

We understand how you feel about the situation. We're sorry for the trouble.

1) Have you set up same password for both Microsoft account and local account?

You can sign in either with Microsoft account or local account. I suggest you to change the password for both the accounts and check if it helps.

1) Open settings and click on accounts.

2) Click on Your email and accounts.

3) Now in the right pane click on Manage my Microsoft account. It will redirect to your Microsoft account page.

4) here click on change password and try to sign in again.

You can also change password by clicking on Sign-in options in the left pane and choose change password in the right pane.

If the issue still persists, you can follow the below steps.

Please follow below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Startup Settings.
    
  • 
    Click on Restart.
    
  • 
    Login to Microsoft Account and create a new administrator account.
    

If you’re not able to login using Microsoft account then refer to below steps and check if it helps.

Activate Inbuilt Administrator Account.

Follow the below steps:

• • 
    Click on power button at left bottom corner, press and hold
    Shift key and click on Restart.
    
  • 
    Click on Troubleshoot.
    
  • 
    Click on Advanced options.
    
  • 
    Click on Command Prompt and enter following command.
    
    net user Administrator /active:yes
    

Now reboot your system and login to inbuilt admin account and try to reset password for other account. Once you reset password login to other account and to deactivate inbuilt admin account enter following command in elevated command prompt.

net user Administrator /active:no

Hope this helps. Please reply to us with the status of the issue.

Thanks.