Windows 10: Unable to get past create pin page on new laptop

Discus and support Unable to get past create pin page on new laptop in Windows 10 Installation and Upgrade to solve the problem; We have been trying over 3 days now to set up our new laptop but get stuck on just a moment when we click the create a pin page. We've turned it on and... Discussion in 'Windows 10 Installation and Upgrade' started by Stuck17, Oct 18, 2020.

  1. Stuck17 Win User

    Unable to get past create pin page on new laptop


    We have been trying over 3 days now to set up our new laptop but get stuck on just a moment when we click the create a pin page. We've turned it on and off, we've left it for nearly half a day and we've turned the device off overnight, nothing works. There's no option to skip it and pressing the escape button does nothing. Any suggestions?

    :)
     
    Stuck17, Oct 18, 2020
    #1
  2. peerster7 Win User

    Unable to create new pin

    I was also locked out of my laptop but could log in with my microsoft account. the problem now is that i can't create a new pin. I followed the instructions on how to reset it but every time i enter the new pin it loads for a second then goes back to the
    settings page without creating the new pin. I've tried restarting and keeping it charged. what am i doing wrong?
     
    peerster7, Oct 18, 2020
    #2
  3. Riel Alc Win User
    Need help . Unable to create a new PIN after someone hacked into my laptop running on Windows 10 and changed the windows PIN.

    Hi AJ,

    Since your issue is account related, we suggest contacting our Microsoft Answer Desk for better assistance.

    Regards.
     
    Riel Alc, Oct 18, 2020
    #3
  4. AJ_13839 Win User

    Unable to get past create pin page on new laptop

    Need help . Unable to create a new PIN after someone hacked into my laptop running on Windows 10 and changed the windows PIN.

    Dear Windows 10 Experts,

    Someone hacked into my laptop running on Windows 10 and changed the windows PIN. I can log on to my laptop using my Microsoft Windows Account(Hotmail) and password.

    Now, I want to add/create a new windows PIN. Here is what I have done so far

    • When I go to settings->Add new PIN it is asking for pin which was created by hacker and obviously I do not have it.


    Unable to get past create pin page on new laptop 96279f2f-2f91-42b2-b176-aa7ad99c6538.png


    2. Then I clicked on forgot my PIN and I got the following message. Which leads back to me step 1.


    Unable to get past create pin page on new laptop 5da2475d-8964-4003-8fdb-686bb62d8010.png


    Please help me to recover or add new PIN.

    Thanks

    AJ

    * Moved from Insider

    * Personal information deleted by the moderator. Please see the
    Microsoft Community Frequently Asked Questions
    for more information on how you can protect your privacy
     
    AJ_13839, Oct 18, 2020
    #4
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Unable to get past create pin page on new laptop

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