Windows 10: Unable to get past "Help us protect your account" after login

Discus and support Unable to get past "Help us protect your account" after login in Windows Hello & Lockscreen to solve the problem; Today, I found myself suddenly unable to log in to my laptop. After inputting the correct password, I get taken to a "Help us protect your account!"... Discussion in 'Windows Hello & Lockscreen' started by EricHamilton4, Nov 19, 2019.

  1. Unable to get past "Help us protect your account" after login


    Today, I found myself suddenly unable to log in to my laptop. After inputting the correct password, I get taken to a "Help us protect your account!" screen, asking me to use two-factor authentication with either email, text, or a phone call. After correctly inputting the 2fa code, it takes me to a "Input your password". After correctly inputting my password AGAIN, a "Please wait" loading animation displays for less than a second, then takes me back to the original "Help us protect your account!" screen.


    I'm incredibly frustrated that I'm unable to access my computer. I've attempted restarting my password, marking the recent activity as "this was me!", and several other options. I'm at my wits end, and this makes me want to avoid taking all windows updates in the future. This has rendered my machine completely useless, due to an unnecessary check that has apparently been implemented incorrectly.


    How can I get past this screen?

    :)
     
    EricHamilton4, Nov 19, 2019
    #1
  2. cwo1960 Win User

    Cannot login to windows 10 after update! PLEASE HELP!


    Thank you for the advice on enabling the administrator account. I follow all the steps and enabled the administrator account but I am still unable to log in. I am attaching 2 photos of the screens I am able to see at boot up.
    Unable to get past "Help us protect your account" after login [​IMG]

    Unable to get past "Help us protect your account" after login [​IMG]

    I have no way to choose which account to log in with.
    Any other ideas or suggestion?
    Thanks
     
    cwo1960, Nov 19, 2019
    #2
  3. Arun B J Win User
    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Nov 19, 2019
    #3
  4. Unable to get past "Help us protect your account" after login

    Unable to login with microsoft account

    Hi,

    Issues with signing in to a Microsoft account are usually happening due
    the two-step verification is turned on or you are traveling or using a new device.
    For us to provide an accurate resolution, we would need you to answer the following questions:

    • Are you experiencing the sign in issue upon logging in to your computer?
    • Are you having the same error when you are trying to sign in to your Microsoft account using a web browser? If yes, is the same issue happening even when you are using other web browsers?
    • Have you made any changes to your account before this issue occurred?
    • What changes have you made to your computer prior to having this issue?

    In the meantime, we suggest that you read and follow the suggested troubleshooting steps on these links:


    We are looking forward to your response.
     
    Darleen Pen, Nov 19, 2019
    #4
Thema:

Unable to get past "Help us protect your account" after login

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