Windows 10: Unable to get win10 product key in blue repair screen

Hi I have been having an issue with a computer that goes as follows

During a windows update the computer froze and when switched off something went wrong and the computer restarted with a blue screen and a “repairing” loading screen that stayed stuck at 0% for about 24 hours so I switched the computer off again. When restarted the blue repair menu screen showed up but I have been unable to male any option work, not backup, not disk image. Reinstalling with or without my files seems to fail. I managed to plug the hard drive in another computer and recover files so I just want to reinstall windows which seems to be the problem. I downloaded a disk image of win 10 on a USB key but I am missing the product key of my windows 10. Considering it was a win8 computer that received a free win10 update I’ve been unable to recover the product key with the command prompt and am now stuck and I don’t really know how to proceed. Any help would be appreciated thanks.

:)

 

2nd try at latest Win10 update - in blue screen loop again

Hi,

Thank you for responding.

Do let us know how exactly are you trying to access Safe mode?

I suggest you to perform an automatic repair using Windows 10 ISO file and check if it helps.

Step 1: I suggest you to install Windows 10 using the media creation tool:

Installing Windows 10 using the media creation tool

Step 2: After installing Windows 10, perform an Automatic Repair.

Perform the Automatic repair:

• 
  When your computer starts, wait for the manufacturer logo to check the option for boot menu, it will usually be
  F12.
  
• 
  The boot menu key might differ with each manufacturer. If you are unable to find the boot menu key, you may refer the user manual.
  
• 
  Restart the computer, when the manufacturer's logo is displayed, keep pressing the
  Boot menu option key to enter the boot menu and change the boot option to
  CD\DVD ROM.
  
• 
  After you boot your computer using Windows 10 DVD, a black screen appears with gray text "Press any key to boot from CD or DVD". Press any key.
  
• 
  Select the correct time and
  Keyboard type.
  
• 
  Click Repair your computer in the lower left corner
  
• 
  Click on Troubleshooting, advanced option and then click
  Automatic repair.
  

For blue screen error, I suggest you to refer to the below Microsoft articles:

Troubleshoot blue screen errors

Hope it helps. Kindly update the status of the issue, we will be happy to help you.

 

Blue screen and stop code

Hi
Jeferis,

There are a lot of factors for this matter to occur. To isolate the issue, we have some questions for you:

• 
  What activity have you done to
  trigger the NTFS and FAT FILE SYS loop?
  
• 
  were there any error messages?
  
• 
  What troubleshooting steps have you done so far?
  

It is possible that the
Boot
Sequence were corrupted by the previous activity which
triggered the Blue Screen Error and the loop. We recommend that you perform these
suggested troubleshooting
and see if there are any changes:

Startup Repair.


To access the
Startup Repair Screen, turn off the
PC 3-4 times(force shutdown),
while on the Blue screen Error. This will route you to the
Startup repair screen:

Advanced Boot Options > click Troubleshoot > Advanced options > Command Prompt

and run the following command:

Run SFC Scan:  

SFC
will
scan
and
run
an
automatic repair
to any
corrupted system files
that it will detect. We suggest that you perform it twice. To run an
SFC scan, follow these steps:  

• 
  Run
  Command Prompt as Administrator.  
  
• 
  Type
  sfc /scannow
  and hit
  Enter.   
  

Boot Record:

This will fix the corruptions on
boot records or boot
sequence. To run this command, follow these steps:

• 
  Run
  Command Prompt as Administrator.
  
• 
  Type the following command:  
  
  • 
    Bootrec /fixMBR  
    
  • 
    Bootrec /fixBoot
    
  • 
    Bootrec /rebuildBCD
    

Update us on how it goes.

Regards.

 

Blue Screen

Hi,





Blue screens could be caused by problems with your computer’s hardware or with its driver. Still, we
would like to know more about the issue. Please clarify the following:

• Did you get a STOP code?
• Did you install any hardware or driver recently?

For basic troubleshooting steps to resolve blue screen errors, we suggest checking out this
article and simply follow the steps.



Feel free to contact us if you need further help.