Windows 10: Unable to import photos from iPhone, Microsoft Photos crashes

Discus and support Unable to import photos from iPhone, Microsoft Photos crashes in Windows 10 Software and Apps to solve the problem; Attempting to upload photos from iPhone 11 to newly purchased Dell Inspiron 15 5000, via USB. However, after Microsoft Photos detects the... Discussion in 'Windows 10 Software and Apps' started by ssatx, Jun 15, 2021.

  1. ssatx Win User

    Unable to import photos from iPhone, Microsoft Photos crashes


    Attempting to upload photos from iPhone 11 to newly purchased Dell Inspiron 15 5000, via USB. However, after Microsoft Photos detects the photos/videos and starts to import, it crashes. Message "something went wrong, your files may not have imported".Steps taken to solve:Contacted Dell Support - ran through a bunch of troubleshooting/updates, said it is a software issue and advised I pay $100 for a 1x1 consult. Only hardware is covered by basic warranty.Tried new USB cord, same.Tried same USB cord on another machine Apple iMac, and had success.Tried deleting the Microsoft P

    :)
     
    ssatx, Jun 15, 2021
    #1
  2. Javo Win User

    iPhone Photos import to Windows 10 PC not working

    I would like to troubleshoot my inability to import photos from iPhone to Windows 10. I am an advanced user struggling to find relevant help on the internet since most results are unusable masked adverts for paid third party software.

    I want to use it the following way

    1. connect iPhone via USB to my Windows 10 PC
    2. open Microsoft "Photos" app
    3. click in the upper right on import > add from the device over USB
    4. select all photos and click import

    4th step is where it fails, with no usable message.

    • I have set the device as trusted on iPhone
    • I mostly don't see it in My Computer, therefore I cannot just copy
    • I tried uninstalling every driver and iTunes software
    • Despite not being visible in Windows Explorer, iTunes can always access the contents with no issue
    • it has a tiny moments when it starts working, but overall import fails sooner or later and never copies all 3k photos. Mostly MSPhotos don't show any content, just failure message, sometimes it shows it's content and acts as I can select what to import, but as described fails sooner or later
    • iTunes can successfully copy entire phone.

      Other attempts
    • I tried multiple free 3rd party SW, all of them either failed or seemed like to be usable only after buying their extended version
    • I tried using iTunes for Syncing the Photos
      • I maybe don't know how to use it, or it is faulty too. But I've set the directory where my Photos should be synced, but sync seems to just backup the phone and creates tiny 'Photo Database file', but no photo actually gets copied onto PC.
     
  3. Audrey_98 Win User
    Photo import from Iphone not working


    I am trying to import photos from my iphone into photos but when i try my computer recognizes my phone is connected but then when i select it and press import it says "something went wrong" and tells me to try again and the cycle repeats. Any suggestions?
     
    Audrey_98, Jun 15, 2021
    #3
  4. Unable to import photos from iPhone, Microsoft Photos crashes

    importing photos

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the difficulties as you are unable to import pictures from your iPhone to the PC using Photos app.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Windows 10 Version and Build installed? (Type
      winver in Windows search/Run command)?
    • Which app/program are you using to import the photos?
    • Did you try different USB cable to connect the iPhone?
    • Does it happens on all the USB port on the PC?
    • Were you able to import photos before using Photos app on the PC?


    Meanwhile, we would suggest you to perform these steps if you are using
    Photos app to import the pictures and check.



    Step 1: Reset Photos App

    1. Press Windows + I key to open Windows
      Settings.
    2. Click on Apps and select
      Apps & feature
      from the left pane.
    3. Scroll and look for the Photos app.
    4. Select the app and click on Advanced
      option.
    5. Click on Reset and once you see a
      tick mark, then relaunch and check.


    Step 2:
    Uninstall app using Power shell command

    1. Press Windows + X key and select Windows PowerShell (Admin).
    2. Copy and paste this command, then press enter:
      Get-AppxPackage *Microsoft.Windows.Photos* | Remove-AppxPackage
    3. Close the PowerShell command and restart the PC.
    4. Reinstall the Photos app from Microsoft Store and check.

    Regards,

    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jun 15, 2021
    #4
Thema:

Unable to import photos from iPhone, Microsoft Photos crashes

Loading...
  1. Unable to import photos from iPhone, Microsoft Photos crashes - Similar Threads - Unable import photos

  2. Import photos from iPhone to PC

    in Windows 10 Software and Apps
    Import photos from iPhone to PC: I need help, I have connected my i.phone to my laptop and I have opened the photo App. In file I was told to click on Import,but I cant see Import anywhere. ***Modified title from: Downloading photos***...
  3. importing photos from iphone

    in Microsoft Windows 10 Store
    importing photos from iphone: How do I import photos once my phone is connected to Microsoft or pc https://answers.microsoft.com/en-us/windows/forum/all/importing-photos-from-iphone/646153ff-8737-42bf-a7c8-ee7d9632b454"
  4. Importing photos from iPhone to laptop

    in Windows 10 Network and Sharing
    Importing photos from iPhone to laptop: I use the MS Photos app to import photos through USB. But the MS Photos App fails to import them with error message Something went wrong... The Photo App doesn’t recognize my phone with a message We're having trouble connecting. Solutions?...
  5. Photos app doesn't import photos from Iphone

    in Windows 10 Software and Apps
    Photos app doesn't import photos from Iphone: Hello, I'm trying to import my photos from Iphone X. Actually, I'm using Photos app, that Microsoft provided. Actually, I have 2 possible scenarios: 1. The application stop (is not responding) after initialization of 2000 photos 2. The application can initialize 2100...
  6. Import IPhone photos

    in Windows 10 Software and Apps
    Import IPhone photos: Photo app will not import photos from my iphone https://answers.microsoft.com/en-us/windows/forum/all/import-iphone-photos/b6bdda57-75d5-4fa4-86dc-f9bd39c200d9
  7. Import photos from iPhone

    in Windows 10 Network and Sharing
    Import photos from iPhone: Can I specify a folder on my PC (Using Windows 10 Photos) to which photos must be imported from say an iPhone? https://answers.microsoft.com/en-us/windows/forum/all/import-photos-from-iphone/a111df94-64f6-4273-a9f4-53e765ba4187"
  8. Photos app crashing when importing from iPhone

    in Windows 10 Software and Apps
    Photos app crashing when importing from iPhone: When I use the "import from USB" function in the Microsoft Photos app to import from my iPhone, the photos are found and then the photos app invariably crashes. The conveyor belt animation plays until all the photos are found, and then freezes and the app stops responding....
  9. Importing photos from iphone to PC

    in Windows 10 Drivers and Hardware
    Importing photos from iphone to PC: I cannot import photos from my iphone to my computer. When i open the photo app on my PC and click "import from usb" I get the following error, "we can't find any photos or videos on your device." I have tried different cords, differnt ports and restarted and I still get...
  10. photo import from iphone.

    in Windows 10 Software and Apps
    photo import from iphone.: windows 10 import function does not recognize all my pictures for import https://answers.microsoft.com/en-us/windows/forum/apps_windows_10-photos/photo-import-from-iphone/6553a065-9f62-4ac3-8d97-9671b42df5bf