Windows 10: Unable to install Epson printer or Brother Labeller

Discus and support Unable to install Epson printer or Brother Labeller in Windows 10 Drivers and Hardware to solve the problem; Hi since changing to W10 I am unable to install the above on my lap top, both worked fine on my old vista machine, little notice comes saying something... Discussion in 'Windows 10 Drivers and Hardware' started by copey, Jan 20, 2016.

  1. copey Win User

    Unable to install Epson printer or Brother Labeller

    Hi since changing to W10 I am unable to install the above on my lap top, both worked fine on my old vista machine, little notice comes saying something like ..incompatable with the O.S, is there away to get around this ?
    The printer, an Epson DX4400 is a few years old I know, but it is still very good and I dont really want to get rid of it, any help / suggestions would be appreciated.

    copey, Jan 20, 2016
  2. muppet123 Win User

    can't delete print queue in Windows 10

    Office repair didn't make any difference with me. & my printer is Epson.

    With my old Brother printer I could delete print queue items from the Printer itself, but not possible with my Epson printer. Only way I've manged to delete them is to completely uninstall and reinstall the printer. 3.5 hours call with Epson support and
    they denied anything to do with their printer - said it was a problem with Windows 10
    muppet123, Jan 20, 2016
  3. JMB777 Win User
    Windows 10 cannot print FedEx label

    I cannot print FedEx labels from Everything looks fine in print preview, but when I hit print, the actual label part does not print. However, the small text with instructions for using the label does print.

    I have the same problem using Edge and Chrome browsers. I have tried two different printers (a Brother HL5240 and Epson WF3520). FedEx help line says its an issue with Windows 10.

    The workaround is to save the embedded label picture as a jpg and then print it after opening separately, but this is cumbersome.

    Is this a known problem? Is there a fix?

    JMB777, Jan 20, 2016
  4. Unable to install Epson printer or Brother Labeller

    Vista came in 2006 and Windows 10 in 2016.
    Try Installing the Driver in compatiablity mode.Right click the Driver setup file and select properties>compatiablity>Run this in Windows vista.
    50-50 chances that it should work.
    Sumit Dhiman, Jan 21, 2016
  5. bobkn Win User
    Epson lists drivers for the DX4400 for Windows 10:

    Epson Stylus DX4400 : Drivers & Software

    These are 64 bit, but there are also 32 bit ones.

    They're from 2012, which means that they are probably Windows 7 drivers, but Epson seems to think that they should work.

    As you don't list a model number for your Brother labeller, we can't look for a driver. I have had good luck with driver support for a couple of Brother laser printers. I don't know about labellers; if Windows Update already had a driver (like for my old HL 5150D), I imagine that you'd have it already.
    bobkn, Jan 21, 2016
  6. Berton Win User
    An Experience: I have a client who got a new computer with Win10. He had a Dell Inkjet printer several years old and couldn't get drivers for it [Dell has partnered with Canon for Inkjet printers]. I was given a Dell Laserjet printer a few years ago that had never been used so decided to try it out, works fine once I went to Windows Update to get Win7 and Win10 drivers even though Dell didn't have them [only for Vista and earlier]. All that to say try the Windows Update service for the labeler. I'd assume that there's enough business users of that machine there may be drivers for it.
    Berton, Jan 21, 2016
  7. fireberd Win User
    I've had luck with the Compatibility mode for older devices and software. I have one application that installed in Win 10 using XP compatibility mode.

    All the Dell ink jet printers I saw (I use to work the Dell forums) were made by Lexmark.
    fireberd, Jan 21, 2016
  8. Berton Win User

    Unable to install Epson printer or Brother Labeller

    So were the Compaq printers I installed back in the late '90s.
    Berton, Jan 21, 2016
  9. copey Win User
    Hi guys thank you for your input, much appreciated, afraid im not to PC savvy so may take me a few days to sort it out.*Smile

    Bobkn...its a Brother P-Touch QL 560, if thats any help.

    will get back asap
    copey, Jan 21, 2016
  10. bobkn Win User
    Downloads | QL-560 | Others | Brother

    Hope that it helps.
    bobkn, Jan 21, 2016
  11. copey Win User
    Installed the Epson printer ok....thank you.

    still unable to install the Brother labeller. have used that link from bobkn, it goes into my download file ok and then nothing happens....strange.
    copey, Jan 22, 2016
  12. bobkn Win User
    Do you mean that the file won't run?
    bobkn, Jan 22, 2016
  13. copey Win User

    Unable to install Epson printer or Brother Labeller

    .......basically yes
    I can open the win-zip file, but when I try to run it, a message comes up to tell me I dont have win-zip *Confused

    Then I get a System Error code showing
    ColorU Service.:exe MSVCP100.dll missing
    Try re-installing the program to fix...(which program ?)

    not really sure what all that is about
    sorry to be a pain....i`m not very good at this, am I. *Sad
    copey, Jan 23, 2016
  14. bobkn Win User
    You probably need to actually extract the files to a directory. A mounted Zip archive (which is what you get when you double click on a Zip archive) may not behave exactly like a folder. To extract, right click on the (unopened) file. Click on the "extract" entry.

    I'm not sure why Windows would be looking for WinZip. Windows itself has been able to handle Zip archives since - well, I can't recall. Vista?

    According to a Web search, MSVCP100.dll is an MS Visual C++ runtime file. Maybe the Brother software installs that. (Wouldn't be unusual.) If not, you may need to install it separately. Let us know.
    bobkn, Jan 23, 2016
  15. copey Win User
    That error message about MSVCP100, shows nearly every time I start the lap top up, would a System Restore do any good, would it affect stuff that I have already installed ie The Epson Printer...
    copey, Jan 23, 2016

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