Windows 10: Unable to install game purchased or add device for the game or rest pin!!

Discus and support Unable to install game purchased or add device for the game or rest pin!! in Microsoft Windows 10 Store to solve the problem; Can someone please help me! I have purchased a game from my microsoft account but I now need to add my sons device. I can't do this without adding... Discussion in 'Microsoft Windows 10 Store' started by LOis]]], Jan 11, 2021.

  1. LOis]]] Win User

    Unable to install game purchased or add device for the game or rest pin!!


    Can someone please help me!


    I have purchased a game from my microsoft account but I now need to add my sons device. I can't do this without adding my pin which I have forgotten and when I try to reset it on his device its not picking up my microsoft account on his laptop even though its registered on the device. I'm going round in circles. I don't have my own laptop as it broke but I assume this would have enabled me to rest my pin on my own device?? How do I do it?

    :)
     
    LOis]]], Jan 11, 2021
    #1

  2. purchased game

    Hi,

    To install a game on you need to make sure that you sign in on your computer using the Microsoft account that you use to purchased the game. To install a game on Windows 10, you may follow the steps below:

    • Using your Microsoft account, sign in to the PC where you want to install your games.
    • On the Start screen, select the Store icon.
    • In the Store, select Games from the menu.
    • Browse to and select the game you want to buy.

    If you already own the game, you can install it on your PC. Otherwise, select Install to download and install the game.

    Should you need further assistance, feel free to post anytime.
     
    Wilfred Mac, Jan 11, 2021
    #2
  3. Purchased Game Won't Install

    Hi,



    Thank you for writing to Microsoft Community Forums.



    We understand the concern as you are unable to install Medical Center-Hidden Objects from Microsoft Store.
    In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:



    • What is the Version and Build of Windows 10 installed? (Type
      winver in Windows search/Run command)
    • What is the make and model of the PC?
    • Are you able to install other apps & games from Microsoft Store?


    However, we can try a few steps and check if that helps you to install the game. Before proceeding with the below steps, we would suggest you to sign out from Microsoft Store and after performing the steps sign in with the same
    Microsoft account used to purchase the game.



    Step 1:
    Reset the Windows Store Cache

    Press the Windows Logo Key + R to open the
    Run dialog box, type wsreset.exe, and then select OK.



    Note:
    A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.



    Step 2:
    Run the Windows Store Apps Troubleshooter

    Select the Start button, and then select Settings>Update & Security
    > Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.



    Step 3: Creating a New User account.

    If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to
    create a local user or administrator account in Windows 10.

    Let us know the results. If the issue persists, we will certainly assist you further.



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jan 11, 2021
    #3
  4. Unable to install game purchased or add device for the game or rest pin!!

    Unable to find pinned games on Start menu in Windows 10

    Hi Mark,

    As you are facing issues with finding the pinned apps/ games on your device, do not worry we will help you with this issue.

    Do let us know the following to assist you better with this issue:

    • Are you referring to pinning the games to Start menu?
    • Have you made any changes to the operating system prior to this issue?
    • Were you able to find for the games using search option on Taskbar?

    I suggest you to press Windows key, click on All apps to find if these games are present.

    For more information refer to: Love it? Pin it

    Hope it helps. Reply to post with accessing the pinned games and with the required information to assist you better.

    Thank you.
     
    Deepika Gowda, Jan 11, 2021
    #4
Thema:

Unable to install game purchased or add device for the game or rest pin!!

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