Windows 10: Unable to install HP Printer software.

I tried this resolution:


https://h30434.www3.hp.com/t5/Printer-Setup-Software-Drivers/DIFxAPI-dll-missing-HP-4520-Envy/m-p/6349689#M120857


Still getting the following error message


call to driverpackageinstalll return error - 536870347 for package c:\program files x86\hp\hp laserjet mfp m28-m31\driverstore\YetiV4\hypclms26_V4inf: The 32 bit version DIFzAPI does not work on WIN64 sys. A 64-bit version of DIFxAPI is required.


I verified that the OS Windows 10 Home is 64 bit. Right-click on This PC then left click on properties.


The printer software fails at step 1. giving that error message when clicking on details.


I tried installing the 32 bit just to see what happens the same issue.


I tried sfc /scannow as well as

the following command as an administrator in DOS


DISM.exe /Online /Cleanup-image /Scanhealt

DISM.exe /Online /Cleanup-image /Restorehealth


Also tried factory reset on the Surface Pro X

Still havig the same issue.


Is it possible that the OS on Surface Pro X is corrupt?

:)

 

Unable to install HP printer

What is the difference between step 2 and step 3? I know how to "remove device" in the devices and printers section of control panel. But how do I find and uninstall the drivers? The HP Full Feature Software is not installed, though maybe some registry remnants are messing things up?

Thanks everyone!

 

Unable to install HP printer

Every HP printer I have worked poorly, if at all, under the default stuff that Win10 installed.

What worked in all cases was the following:
1) Disconnect, turn off the printer
2) Remove any software that MS installed for the printer
3) Remove any drivers that MS installed for the printer
4) Download and install the Win10 Full Feature Software from HP for the printer -- but leave the printer disconnected and/or turned off until the HP installer prompts for it
5) Turn on/reconnect the printer
6) When the installation is done, reboot.

 

Unable to install HP printer

Hello,

I have an Acer 5741 with Windows 10. Back when I had Windows 7, I was able to use my HP Deskjet F4580 without problem. However, when I try to install the printer, it always fails. I have tried using the driver installer from HP website (which fails in one of the steps after plugging in the printer USB cable) and also just plugging the printer to the computer to see if Windows was able to solve the issue (control panel --> devices and printers --> the detected printer --> solve problems of bad driver).

I don't know what to do anymore. Strangely, in another laptop with Windows 10 this printer works fine. So I don't know what I am doing wrong.

Thanks in advance!