Windows 10: Unable to install Minecraft for Windows 10 from Microsoft Store

I have just purchased the Minecraft Windows 10 Starter Collection and am unable to install it. When viewing the pack and/or the game itself from within my game library it appears as though i able able to download it how ever when I click the install button the install and '...' button disappear. The window has some times frozen up after clicking and other time the button just disappears and allows me to continue. However when I go to a different section in my library (eg 'ready to install') and then return to the "all owned" tab the install button has returned and nothing has happened. Neither the Game itself or the pack appear in my "ready to download" as well. Also when viewing the game directly from the store the it says "you own this game" and when I click install nothing happens. Before attempting some fixes the button was fully greyed out and not clickable. how ever now the install button is not greyed out but clicking it does nothing.


that is the scenario and now onto the fixes i have attempted


I have tried to go through the Xbox app (beta) to download it but when i attempt to do so it says i must install 'gaming services' and when clicked it appears to begin to have begun downloading but nothing changes the download doesn't actually start. so I assumed it was due to the Xbox up and attempted signing out and restarting both the app and my computer dozens of times. I then attempted the same for the Microsoft store dozens of times and nothing changed. I then followed the steps outlined in this video


https://www.youtube.com/watch?v=wM-Jrr3WfI8


it involves using the command msreset and typing setting changes into command prompt and power shell. even that didn't work.


I am completely lost please help me.


Also feel free to question my wording of certain sentences as it is currently 1am and I doubt everything I just typed makes sense.


thank you for your time I hope the information provided is enough to describe my situation




***Modified title from: I am unable to install from the Microsoft store***

:)

 

Unable to install Minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• When you say, “when I click "Install/Play" nothing happens” which Install/play button are you referring?
  
• From where did you purchase Minecraft Starter Edition?
  
• For which platform have you purchased the game i.e. for Windows 10 or Xbox?
  

If you have purchased the game from Microsoft Store for Windows 10, you can download the game from Microsoft Store. Please follow the steps mentioned below:

1. Press Windows key + S, and type
   Microsoft Store.
   
2. Double click on the Store Icon to open it.
   
3. Sign in with the same Microsoft account through which you have made the purchase.
   
4. Click on Search bar on the top right corner and search for
   Minecraft Starter Edition.
   
5. Click on Install button to install the game. Once the game is installed, you will find the option to launch it. Click on
   Launch to launch the game.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

minecraft windows 10 not installing?

Hi Xpsychonauticon,

Thank you for posting your question in the Microsoft Community Forums.

I can understand the situation must be difficult for you when the game doesn't get installed as it should.

Please answer these questions to get clarity on this issue:

1. Are you aware of any changes made to the PC prior to this issue?
   
2. Is the issue specific to this game?
   
3. Are you referring to Minecraft app from Windows Store?
   
4. Are you able to install other apps from the Microsoft Store?
   
5. Are you able to uninstall the app?
   

However, let us follow these methods and check if that makes any difference.

Method 1: If your answer to the Q-5 is No, then suggest you to follow the steps from this article to

fix problems with apps from Microsoft Store. Once the steps are done, remember to restart the PC.

Method 2: To uninstall the app that is downloaded from the Microsoft Store, refer to the steps from this article.

How to uninstall and reinstall a game on Windows 10:
https://support.xbox.com/en-US/games/game-setup/how-to-uninstall-reinstall-game-windows-10

Further, suggest you to ensure that the correct Microsoft account is used. To do this follow the steps provided by
‘Shafeeq_Khan’ from this thread to check if that works
for you.

Feel free to post back if you have other questions.

Regards,

Srimadhwa B

Microsoft Community-Moderator

 

Unable to install Minecraft for Windows 10

Hi,

There are a lot of possible reasons why you are unable to install the Minecraft for Windows 10. One of which is having a corrupted profile. To help you resolve this concern, we need to gather more details. Kindly answer the questions below:

• Are you having the same concern with your other games?
• Have you made any changes on your computer prior to this concern?
• When did the issue start?
• What are he troubleshooting steps you have done so far?

Meanwhile, we recommend that you perform the steps below:

Step 1: Run the troubleshooter for Windows apps. This can help remove problems with an app from Windows Store. To do this, you may refer to the link below:

Run the troubleshooter for Windows apps

Step 2: Reset Store Cache.

• Press the Win+R keys to open the Run dialog.
• Type WSReset.exe, and click/tap on OK.
  
  Note: The WS tool resets the Windows Store without changing account settings or deleting installed apps.
• The Store and a command prompt will now open without any message. The command prompt will automatically close when the Store cache has been reset.

Kindly update us with the results, so that we can assist you further.