Windows 10: Unable to install Minecraft for Windows 10 Starter Collection

Discus and support Unable to install Minecraft for Windows 10 Starter Collection in Windows 10 Gaming to solve the problem; This evening I went to Minecraft.com and purchased the Minecraft for Windows 10 Starter Collection. When I look at my account on Microsoft.com and... Discussion in 'Windows 10 Gaming' started by RichLayne, Jan 30, 2020.

  1. RichLayne Win User

    Unable to install Minecraft for Windows 10 Starter Collection


    This evening I went to Minecraft.com and purchased the Minecraft for Windows 10 Starter Collection.


    When I look at my account on Microsoft.com and view my order history I can see that I purchased the game:

    Unable to install Minecraft for Windows 10 Starter Collection 3027c4e7-cda3-4dc7-aa53-d260753c4f53?upload=true.png


    If I click on that and then attempt to install on my machine, the popup correctly shows the name of my system. I select it and click install - and get a confirmation that the game will be installed, but nothing happens.


    Additionally, when i open up Windows Store, the game does not appear.


    Thus I've confirmed that I paid for the game and the purchase has completed but I'm unable to install or play the game.


    Suggestions?

    :)
     
    RichLayne, Jan 30, 2020
    #1

  2. Unable to install Minecraft Starter Collection on PC

    Hi Mike,

    Thank you for writing to Microsoft Community Forums.

    I understand your query related to installing Minecraft Starter Collection on your PC.

    Based on my research, we have two different editions of Minecraft Starter Collection, one is for Windows 10 and the other one is for Xbox. You can refer the screenshots below.

    1. Minecraft Starter Collection for Windows 10.


    Unable to install Minecraft for Windows 10 Starter Collection 3786f464-ee7e-4458-88e7-56128929293b?upload=true.png


    2. Minecraft Starter Collection for Xbox.


    Unable to install Minecraft for Windows 10 Starter Collection 862d3756-fb82-4174-b532-f47bed2d4c72?upload=true.png


    As per the information that you have shared, there are chances that you might have purchased Minecraft Starter Collection for Xbox and that might be the reason you are being asked to select a device.

    One of the things that you can do is to get in touch with our
    Microsoft Store support team
    and get a refund for the purchase made.

    However, if you have purchased the correct edition of Minecraft for PC then you can follow the suggestions mentioned below and see if that helps.

    Method 1:

    Try resetting the Store and see if that helps.

    1. Press Windows key + R. This will open
      Run. Alternatively, you can go to Start and search for ‘Run’.
    2. In Run dialog box, type ‘wsreset.exe’ and hit
      Enter.

    Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

    Method 2:

    Run the Store App troubleshooter to identify and fix problems.

    1. Press Windows + I key together to open
      Settings.
    2. Click on Update &
      Security and then click on Troubleshoot.
    3. On the right hand pane scroll down and look for
      Windows Store Apps.

    4. Click on it and select Run
      the
      troubleshooter.
    5. Follow the on-screen instructions.

    Method 3:

    Run the PowerShell command to re-register store.

    1. Press Windows + X keys together and click on
      Windows PowerShell (Admin).
    2. Now type in the command and hit Enter:
      Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml”}
    3. Restart the PC.

    Let us know if you need any further assistance, we will be glad to assist you.

    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jan 30, 2020
    #2
  3. Purchase prompt for Minecraft Starter collection for PC.

    Hi Arsalan,



    Thank you for writing to Microsoft Community Forums.



    We understand your concern as you are getting a prompt to purchase Minecraft Starter Edition. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below

    • Where did you redeem the code?
    • Where and when you are getting this purchase prompt?


    However, we would like to inform you that Minecraft Bedrock Edition is not available in Microsoft Store. In Microsoft Store you will have the Minecraft Starter and Master collection.



    If you have redeemed the code in Mojang website and installed the Bedrock edition from Mojang, then we will suggest you to reinstall the game from Mojang website and sign in with the same account, which was
    used for redemption.



    Minecraft Starter collection is all together a different game, which you have to purchase separately from Microsoft Store.



    I would also suggest you to contact the Mojang support team for further assistance on this issue.

    Mojang Team:
    https://help.mojang.com/customer/portal/emails/new?ref=footer




    Regards,



    Aditya Roy

    Microsoft Community – Moderator
     
    Aditya_Roy, Jan 30, 2020
    #3
  4. Unable to install Minecraft for Windows 10 Starter Collection

    Unable to install Minecraft Starter Collection on PC

    Just so everyone knows.

    Minecraft Official Site -> get Minecraft ->Computer -> pc -> Minecraft: Windows 10 Edition -> buy starter collection -> Proceeds to take you to the Microsoft store where you will
    be buying the xbox edition.

    How does that make any sense at all? When you clearly click on the computer and PC version... on top of that it literally said Minecraft: windows 10 edition.

    I have never experienced a more incompetent website in my life.
     
    KyleDavis9, Jan 30, 2020
    #4
Thema:

Unable to install Minecraft for Windows 10 Starter Collection

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