Windows 10: Unable to install or start Minecraft for Windows 10 Starter Collection

I just purchased the Minecraft for Windows 10 Starter Collection.


I installed it via Store but when I try to open Minecraft I get as far as a window that opens with the Mojang logo but immediately the window then crashes/closes by itself


I have followed the instructions on this other post https://answers.microsoft.com/en-us...ction-on/11d26937-6587-4dfe-b0b6-13a2837c6c9f but it still does not work.

I have reset the Store app , I have run the Store App Troubleshooter and uninstalled/reinstalled but all of it does not work and also used the PowerShell command to re-register store.


I am rather upset as I have already been charged for this. If I cannot get it to run, I would like a refund on my purchase.


Zhijing

:)

 

Unable to install Minecraft for Windows 10 Starter Collection

Hi RichLayne and thanks for reaching out. My name is Joseph. I'm an independent advisor. I'll be happy to help you out today.

I found an existing thread that will help you resolve your concern. You can check and see if the instructions provided can help you.

Unable to install Minecraft Starter Collection on PC.

https://answers.microsoft.com/en-us/windows/for...

I hope this helps. Feel free to ask back any questions and let me know how it goes.

Thank you!

 

Unable to install Minecraft Starter Collection on PC

Hi Mike,

Thank you for writing to Microsoft Community Forums.

I understand your query related to installing Minecraft Starter Collection on your PC.

Based on my research, we have two different editions of Minecraft Starter Collection, one is for Windows 10 and the other one is for Xbox. You can refer the screenshots below.

1. Minecraft Starter Collection for Windows 10.





2. Minecraft Starter Collection for Xbox.





As per the information that you have shared, there are chances that you might have purchased Minecraft Starter Collection for Xbox and that might be the reason you are being asked to select a device.

One of the things that you can do is to get in touch with our
Microsoft Store support team and get a refund for the purchase made.

However, if you have purchased the correct edition of Minecraft for PC then you can follow the suggestions mentioned below and see if that helps.

Method 1:

Try resetting the Store and see if that helps.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for ‘Run’.
   
2. In Run dialog box, type ‘wsreset.exe’ and hit
   Enter.
   

Note: A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Method 2:

Run the Store App troubleshooter to identify and fix problems.

1. Press Windows + I key together to open
   Settings.
   
2. Click on Update &
   Security and then click on Troubleshoot.
   
3. On the right hand pane scroll down and look for
   Windows Store Apps.
   
4. Click on it and select Run
   the troubleshooter.
   
5. Follow the on-screen instructions.
   

Method 3:

Run the PowerShell command to re-register store.

1. Press Windows + X keys together and click on
   Windows PowerShell (Admin).
   
2. Now type in the command and hit Enter:
   Get-AppXPackage *WindowsStore* -AllUsers | Foreach {Add-AppxPackage -DisableDevelopmentMode -Register “$($_.InstallLocation)\\AppXManifest.xml”}
   
3. Restart the PC.
   

Let us know if you need any further assistance, we will be glad to assist you.

Regards,

Prakhar Khare

Microsoft Community – Moderator

 

Unable to install Minecraft for Windows 10 Starter Collection

This evening I went to Minecraft.com and purchased the Minecraft for Windows 10 Starter Collection.

When I look at my account on Microsoft.com and view my order history I can see that I purchased the game:





If I click on that and then attempt to install on my machine, the popup correctly shows the name of my system. I select it and click install - and get a confirmation that the game will be installed, but nothing happens.

Additionally, when i open up Windows Store, the game does not appear.

Thus I've confirmed that I paid for the game and the purchase has completed but I'm unable to install or play the game.

Suggestions?