Windows 10: unable to install/play game from the microsoft store

i have resently reseved minecraft windows 10 starter collection. i redemed the code and i now own it.

i went to hit install/play and tab opens up it flashes blue and disapperes. but before it does it sayes

microsoft.windowsstore_8wekyb3d8bbwe

what do i do ?

:)

 

Minecraft installation in Microsoft store

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern as you are unable to install Minecraft in Microsoft Store. In order to get clarity and to assist you accordingly, please reply with the answers to the questions below:

• What is the Windows 10 version and Build installed? (Type
  winver in Windows search/Run command)
  

• Do you have any non-Microsoft antivirus program installed?
  
• Does this issue occur for all games & apps from the store?
  

• What is the date and time on the PC and ensure it is correct?
• Do you get any error message or code?

Meanwhile, we would suggest you to perform these steps and after every step check if you are able to install the game.

Step 1: Reset the Windows Store Cache: Press the Windows Logo Key + R to open the
Run dialog box, type wsreset.exe, and then select OK.

Note:
A blank Command Prompt window will open, and after about ten seconds the window will close and Microsoft Store will open automatically.

Step 2: Run the Windows Store Apps Troubleshooter: Select the
Start button, and then select Settings>Update & Security
> Troubleshoot, and then from the list select Windows Store apps > Run the troubleshooter.

Step 3: If you have any non-Microsoft security/antivirus software installed, disable it temporarily and then try installing the game.

Step 4: If the issue persists, then we would suggest you to create a new administrator user account and check, refer this article to

create a local user or administrator account in Windows 10.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Unable to open Microsoft Ultimate Word Games as a guest

Hi,

Thank you for writing to Microsoft Community Forums.

We understand your concern, as you are unable to play the Microsoft Universal Word game as a guest user. We have checked this for you and we were able to play the game as a guest user.

In this scenario we would suggest you to refer the

Fix problems with apps from Microsoft Store article and perform all the steps as mentioned and then check if you are able to play the game as a guest user.

Regards,

Aditya Roy

Microsoft Community – Moderator

 

Unable to play Sudoku game, game closes unexpectedly.

Hi,

Thank you for posting in Microsoft Community, we appreciate your interest in Windows 10.

I understand your concern that you are unable to access Sudoku game, we will help you with this issue.

Do let us know if you have made any changes to the operating system prior to this issue?

This issue might have occurred due to incompatibility of the application on operating system.

I suggest you to uninstall the game, download latest version of the game form Windows Store, right click on the installation file and install in the compatibility mode
and check if it helps.

Follow the steps to install in Compatibility mode:

• Download the latest version of the game from the Windows Store.
• Right click the game installation file and select
  Properties then tap or click the Compatibility tab.
• Place a check in the Run this program in compatibility mode for: box.
  
• Tap the drop down box and select a previous operating system, then tap or click
  OK.
• Try installing the game and check.

Hope it helps. Reply to the post with an updated status of this issue, we will be happy to help you further.