Windows 10: Unable to install purchased Minecraft game. Can't find device.

I purchased the PC version of the Minecraft game for my son.

I created a family account on my PC and was able to locate my PC under My Devices, however, Minecraft install is not finding my device. The message when I select 'Install on my Device' is: "It looks like you don’t have any applicable devices linked to your Microsoft account. To install, sign in on a device with your Microsoft account."

I've reset the Microsoft Store cache, restarted the PC, and now I'm stuck. Please advise.

Thanks,

Amy

:)

 

Unable to install Minecraft

Hi,



Thank you for writing to Microsoft Community Forums.



In order to help you with the appropriate troubleshooting steps, please reply with the following details:

• When you say, “when I click "Install/Play" nothing happens” which Install/play button are you referring?
  
• From where did you purchase Minecraft Starter Edition?
  
• For which platform have you purchased the game i.e. for Windows 10 or Xbox?
  

If you have purchased the game from Microsoft Store for Windows 10, you can download the game from Microsoft Store. Please follow the steps mentioned below:

1. Press Windows key + S, and type
   Microsoft Store.
   
2. Double click on the Store Icon to open it.
   
3. Sign in with the same Microsoft account through which you have made the purchase.
   
4. Click on Search bar on the top right corner and search for
   Minecraft Starter Edition.
   
5. Click on Install button to install the game. Once the game is installed, you will find the option to launch it. Click on
   Launch to launch the game.
   

Please reply with the status of the issue, we will be glad to help you further.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Minecraft Got Deleted After Clean Installating Windows 10 And Again Minecraft Purchased.

Hi,



Thank you for writing to Microsoft Community Forums.



I think you did a Clean Installation of Windows 10 and Clean Installation will delete all your applications; games; and your user data such as music files, video files, pictures, documents, etc.



In order to get clarity on this issue and assist you with appropriate troubleshooting steps, please reply with the answers to the questions below.

1. From where did you purchase the Minecraft game?
   
2. Have you already installed Minecraft on your Windows 10 computer?
   

If you have purchased several copies of Minecraft from Mojang, then I suggest you to refer the
Mojang refunds policy and check their refund policy.



If you have purchased Minecraft from Microsoft Store, then I suggest you to refer
Returning items you bought from Microsoft Store for exchange or refund
and check if you can get a refund.



If you have purchased Minecraft from Oculus, then I suggest you to
Contact the Oculus Support Team and they will help you with this.



Please feel free to contact us back, in case you have any other questions/issues with Windows in future.

 

Minecraft: "Install this game on up to ten Windows 10 devices."

Hi,

Issues with downloading the Minecraft: Windows 10 Edition may occur if you are logged in to a different account. To resolve your concern, we suggest that you check your purchase history on the

Microsoft Billing page if the Minecraft is on the list. You can also check it on the Windows Store if it is listed under
Games in My Library. If the game is on the list, you have to use your Microsoft account to sign in on the PC instead of the local account. To add your Microsoft Account, you may follow the steps below:

• Press Start and click on the Settings icon.
• Go to Accounts and click Email & App accounts.
• Click on Add an account and add the Microsoft Account that you used to purchase the game.
• Restart your computer for the changes to take effect.

After restarting your PC, reset the Windows Store to clear the Store cache.

• Press Windows key + X on your keyboard.   
• Click on Command prompt (Admin).   
• Type wsreset.exe, and then hit Enter.   

Launch the Windows Store and open the game library. If you see Minecraft on the list, look for the download icon

at
the right side of the page and click it to download the game.

Note You can play with up to 10 friends cross-platform in worlds that exist anytime, anywhere. Try a free 30-day trial in-app and learn more at
http://minecraft.net/realms.

Keep us updated with the results after performing the suggested solutions above.