Windows 10: Unable to install the Printer drivers on Windows 10

I have two printers---Brother MFC7860DW and Brother MFC 7360N. I downloaded the printer drivers for each. I ran each program to install. During the installation, it asked if I wanted to connect the computer to the printer wirelessly or directly. I chose the USB connection and followed the instructions---connect an usb cable and turn on the printer. But, after that, it stopped installing the driver. This happened for both printer driver.


Are there any compatibility issues between Brother printers and Windows 10? If so, I will appreciate if anyone knows how to solve this issue.


Best,


Kaoru





***Edited from Printer configuration with Windows 10***

:)

 

Unable to install printer drivers on Windows10 64bit Pro

Hi Grey,

It is possible that you're unable to install printer drivers due to compatibility issue or corrupted drivers. To provide you the accurate resolution, we'd like to gather more information:

• What is the make and model of your computer?
• Since you've mentioned that you've followed a dozen suggestions, what are those troubleshooting steps you've done so far?

In the meantime, we suggest that you follow the steps in this article on how to troubleshoot printer problems
in Windows 10. You can expand each section and perform the instructions which you're not yet done.

Additionally, you may also check the information shared by Andre Da Costa on this
thread about how to determine if you're computer is compatible
with Windows 10.

Keep us posted if you need additional help.

 

Virtual Pdf Printer Driver Won't install and Fixes won't work

You might be able, if needed, to get the old version, here at oldapps web site (disclaimer: I do not vouch for this site... check any and downloads with your fav malware/antivirus apps): Old Version of PrimoPDF for Windows XP

PrimoPDF forums are down it seems... however, I found this at PCReview forums, quote from "Unable to Install "Software" Printers":

Same solution on MSDN thread, "cannot install printer driver in XP Embedded":

 

"No printers have been installed" after the HP Printers were installed with windows 10 approved drivers

Hi,

Thank

you for your reply. I understand the inconvenience you faced. I will certainly help you with this. I suggest you to try running Windows app troubleshooter and check if it helps:

Method 1:

I suggest you to try running Printer troubleshooter and check if it fixes the issue. To do so kindly follow the below given steps:

• Type troubleshooting in the search bar.

• Select Troubleshooting.
• Select View all on the top left corner.
• Click on Printer.
• Follow the on-screen instructions to run the troubleshooter.
• Check if issue persists.

Method 2:

This issue may arise due to printer’s driver incompatibility with Windows 10. I suggest you to install the drivers in compatibility mode and check if it helps.
To do so kindly follow the below given steps:

• Right click on printer’s driver that you have downloaded from manufacturer website.
  
• Click/tap on Properties.
• Check the Run this program in Compatibility mode for under
  Compatibility tab
• Select Windows 8.1/8 from the drop down under
  Compatibility mode section.
• Click on Apply and Ok.
• Install the drivers, restart PC and check if issue is resolved.

Please post back with the results and the information asked, we will be glad to assist you further.

Thank you.