Windows 10: Unable to install Windows 10 version 1903 due to outdated bluetooth driver

I am unable to install Windows 10 version 1903. The reason that is provided to me is that my PC has a driver or service that isn't ready for this version of Windows 10. It then says a new version is available and it directs me to download a Realtek bluetooth driver. Only problem is, I have an Intel bluetooth driver. I did recently install the most up to date Intel bluetooth driver, but that didn't help. How can I install this version 1903 of Windows 10 without having a Realtek bluetooth driver?

:)

 

Unable to access Bluetooth and Wi-Fi as there are no drivers in Device Manager on Windows 10

Hi,



Thank you for posting in Microsoft Community and being part of Windows 10.



I understand your concern that you are unable to access Wi-Fi and Bluetooth as there are no drivers under Device Manager after upgrading to Windows 10.

• Do let us know the make and model of your device?

This issue might have occurred due to corrupted/ outdated drivers after upgrading to Windows 10.



Try few of the below troubleshooting steps and check if it helps.



Step 1: I suggest you to run
Hardware and Devices troubleshooter.

Hardware and Devices troubleshooter
checks for common problems and makes sure that any new device or hardware connected to your PC is installed correctly.

Steps:

• 
  Press Windows
  key from the keyboard, type Troubleshooting and select it.
  
• 
  Click on view all option on the upper left corner of
  Troubleshooting window.
  
• 
  Select the Hardware and Device
  options from the list.
  
• 
  Click Next to run the
  Hardware and Device Troubleshooter.
  
  
  

Step 2: I suggest you to install the latest drivers and updates for your device after upgrading to Windows 10.

This will help you to find the drivers for Bluetooth and Wi-Fi and may help in installing the drivers.

Steps:

1. Connect to the internet (Wired internet connection).

2. Press
Windows key and type updates.

3. Click on
Check for updates.

4. Under
Windows Updates, click on Check for updates.

5. Try to install the updates being shown.



Refer: Connect to Bluetooth devices





Hope it helps. Get back to us for further assistance on this issue, we will be happy to help you further.

 

1903 and BlueTooth

It’s a known bug in ver 1903:

Unable to discover or connect to Bluetooth devices

Microsoft has identified compatibility issues with some driver versions for Bluetooth radios made by Realtek and Qualcomm. To safeguard your update experience, we have applied a compatibility hold on devices with affected driver versions for Realtek or Qualcomm
Bluetooth radios from being offered Windows 10, version 1903 or Windows Server, version 1903 until the driver has been updated.

Affected platforms:

Client: Windows 10, version 1903

Server: Windows Server, version 1903

Workaround: Check with your device manufacturer (OEM) to see if an updated driver is available and install it.

For Qualcomm drivers, you will need to install a driver version greater than 10.0.1.11.

For Realtek drivers, you will need to install a driver version greater than 1.5.1011.0.

Note Until an updated driver has been installed, we recommend you do not attempt to manually update using the Update now button or the Media Creation Tool.

Next steps: Microsoft is working with Realtek and Qualcomm to release new drivers for all affected system via Windows Update.

 

Unable to connect to Bluetooth and the respective drivers are not visible in Device manager in Windows 10.

Hello,



Thank you for posting on Microsoft Community. We regret the inconvenience caused and will assist you in resolving the issue.



You may be facing the above issue due to no Bluetooth drivers installed on the PC. If a device driver is not installed, then the particular device will not be supported on the PC. Any device driver installed on the PC will be visible under
Device manager.



Method 1: Since you are unable to locate the Bluetooth device under
Device manager, I suggest you to download and install the latest, suitable and compatible Bluetooth drivers for Windows 10 operating system from the manufacturer’s website and check if the issue is resolved.



Method 2: If the issues persists even after downloading and installing the Bluetooth drivers, I suggest you to run the device driver in
compatibility mode by following the steps below and check if the issue is resolved.



Step 1: Compatibility mode runs the program in the current version of Windows using the settings from previous version of Windows.

• Download the latest driver setup file from the manufacturer’s website or locate the downloaded driver setup file of the previous operating system in your PC.
• Right-click on the driver setup file and click on
  Properties.
• Click on the Compatibility tab, check the box
  Run this program in compatibility mode for, select Windows 10 operating system from the drop down menu and proceed with the installation.
• Once the driver is installed in compatibility mode, restart the PC for the effective changes to take place.
• Check if the issue is resolved.

Step 2: You can also follow the steps below and check if the issue is resolved.

• Press Windows logo key on the keyboard and type
  Run programs made for previous versions of Windows.
• Select the top most search result and follow from step 2 from the article
  
  Make older programs compatible with this version of Windows (Also applies to Windows 10).
  
• Check if the issue is resolved.

Write to us with the status of the issue on the same post for further assistance. Your reply is most important for us to ensure we assist you accordingly.



Thank you.