Windows 10: Unable to log in to Windows 10 - incorrect password

I restarted my computer and now I am unable to log in I have windows 10. It keeps telling me that "the password is incorrect. Try again." I am using the same password I have used since purchase six weeks ago. To give a history of yesterday, my daughters friend downloaded a program I don't know what one that would convert youtube videos. When I switched on later that day there was a whole lot of random ads that kept popping up so tried to remove chrome and wasn't able to do. So I did a system restore and still had problems so restarted the computer and now cant get back on as I am unable to log in. Prior to restarting I had run a scan using my microtrend product and it had said that there were no viruses. Please help.

:)

 

incorrect password


When I attempt to login to Win 10 I am unable to log in on my desktop computer. It gives me the message, "incorrect password." I am having no problem logging in with my laptop. The password is acceptable. I have tried resetting the password through the desktop but it requires a password disk which I don't have. I changed the password on the laptop however the laptop continues to work and the desktop gives me the "incorrect password" error.

 

Windows 10: Issues with logging into the computer and getting incorrect password message.

Hi George,



I realize the inconvenience you are experiencing with Windows 10. I will certainly help you.



This issue might occur if there is Internet connectivity issue.



To assist you better, please provided us the information below:

• When you say that "my password in it says it's incorrect", are you trying to login as Microsoft Account or Local Account on the computer?
• Have you made any changes to the computer prior to the issue?

I suggest you to follow the steps below to check whether caps lock or Num lock in enabled or not while entering the password.

Also I recommend you to enter the password through On-Screen Keyboard. Check if it helps.

1. At the login page.

2. Click on Ease of Access icon which is present at the bottom right corner of the Screen.

3. Then click on On-Screen Keyboard option from the list.

4. Enter the password through On-Screen Keyboard and try to sign in.





Please get back to us with an update on issue with logging into Windows 10, we will be happy to help.



Thank you.

 

incorrect password

Hi David and welcome to Tenforums.

Are you logging in with a Microsoft Account on both systems?