Windows 10: Unable to log into My Microsoft Account/My password not recognized

Discus and support Unable to log into My Microsoft Account/My password not recognized in Windows Hello & Lockscreen to solve the problem; Just installed windows 10 Update (May, 2019) on my Dell laptop. All of my shortcuts on my desktop were duplicated with only one of each pair that... Discussion in 'Windows Hello & Lockscreen' started by SheilaBlackburn, Jul 8, 2019.

  1. Unable to log into My Microsoft Account/My password not recognized


    Just installed windows 10 Update (May, 2019) on my Dell laptop. All of my shortcuts on my desktop were duplicated with only one of each pair that actually worked. I could not delete or move the useless shortcuts. Microsoft support online recommendation was to re-boot my laptop in "Safe Mode" and then proceed to delete the useless shortcuts. I re-booted my laptop and the only screen that appears is the login screen with my name and I am prompted to enter my password. I have tried my current password and it was considered incorrect. I reset my password and it too was not recognized. I tried all of my previous passwords and they too were considered incorrect. I am able to log into my Microsoft account on my Desktop PC with no issues. Nothing that has been suggested has worked. Any help would be appreciated.

    :)
     
    SheilaBlackburn, Jul 8, 2019
    #1

  2. Unable to set up Microsoft Account

    Hi CrossFitDerek,

    Thank you for posting the query on Microsoft Community.

    I am sorry to know that you are unable to set up Microsoft account on Windows 10.

    Do not worry, will assist you with the issue.

    • Are you able to log into Microsoft account online?
    • What error message you receive when you enter the new password?
    I suggest you to try the steps provided, in the link below.

    Sign in with a Microsoft account:

    http://windows.microsoft.com/en-us/windows-10/getstarted-microsoft-account

    Hope this helps in resolving the issue. If the issue persists, do get back to us. We will be happy to assist you.
     
    Kalpana Shankarappa, Jul 8, 2019
    #2
  3. account password change

    Hi,

    Thank you for posting your response.

    Before we proceed, I would like you to provide the information stated below:

    1. Which version of Windows 10 is currently installed in your computer?

    2. Are you using a Microsoft Account to log into your computer?

    To open System Properties and check the version of Windows, follow the steps below:

    1. Open Run Command (Windows button+R).

    2. In the dialog box type control system and hit enter.

    If you are using a Microsoft Account to log into your system and you are unable to change the password, then I would suggest that you sign in online and change your password. Follow the steps below to do so.

    • 1. Click on the link below to open the Microsoft site, and then select
      Security & privacy.
    Microsoft account | Sign In or Create Your Account Today – Microsoft

    • Select Change password.

    • Enter your current password, then the new password you want, then enter the new password again.

    • Select Save.
    Hope this information helps.
     
    Vanessa Sohtun, Jul 8, 2019
    #3
  4. John Fer Win User

    Unable to log into My Microsoft Account/My password not recognized

    Microsoft password not accepted to log into computer account

    Hello,



    If you can’t remember your Microsoft account password, you always have the option to reset it for you to be able to log in to your Windows. We suggest following the steps provided on this
    article to help you sign in to your account and to your Windows 10 device.



    Let us know if this works for you.
     
    John Fer, Jul 8, 2019
    #4
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Unable to log into My Microsoft Account/My password not recognized

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