Windows 10: Unable to log into pc, no reset pc option.

Hi everyone,About a week ago I attempted to log on to my PC like normal using my pin but was met with a message saying ' your credentials could not be verified'. After pressing ok I am then told the error code status: 0x80090011, substatus0x0. There is an option below to reset pin but when pressed absolutely nothing happens. After research I found my way to startup settings to try and reset my pc. However the only options that are available to me are:-Continue and exit to Windows 10-Use a device-Turn off your PC-TroubleshootIn Troubleshoots little caption it says Reset your PC or see adva

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Unable to reset the pc

Hello,

If you are having that message while trying to reset your computer, We suggest you to create an installation media for Windows 10 using Media
Creation Tool and perform a Reset.

Once the installation media is created, follow the steps below:

• Insert the installation media you created, and then restart your PC.
• On the Install Windows screen, select Repair your computer.
• On the Choose an option screen, select Troubleshoot. From there, you can use Safe Mode. Select
  Advanced Options >Reset This PC>Remove everything.
• After the reset is complete, check for status.

Give us an update on what happens.

 

No "Reset This PC" option

Hi,



Thank you for writing to Microsoft Community Forums.



For better clarity, it would be great if you can help us with the details requested below:

• Where exactly are you looking for the Reset this PC option?
  
• Were you able to successfully clone the drive?
  
• Could you please provide more clarity on, “On original hard disk the WinRE recovery partition was last partition. On new hard disk that partition had moved to first position”?
  
• Were you able to get the Reset this PC option by following the steps mentioned in the article provided by you?
  

If you wish to reset the PC, there are multiple ways to do it. You may want to refer the steps mentioned in the article

Reset or reinstall Windows 10.



However, please reply with the details requested above to help you with the appropriate details.



Regards,

Nikhar Khare

Microsoft Community - Moderator

 

Unable to reset PC

Hello,

If you are unable to reset your PC through Windows 10, you may use an installation media to restore your system or reset your PC. You may download an installation media and use it by following the steps below:

• On a working PC, go to the Microsoft software download website.
• Download the media creation tool and then run it.
• Select Create installation media for another PC.
• Choose a language, edition, and architecture (64-bit or 32-bit).
• Follow the steps to create installation media, and then select Finish.
• Connect the installation media you created to your PC, then turn it on.
• On the initial setup screen, enter your language and other preferences, and then select
  Next.
  • Note: If you're not seeing the setup screen, your PC might not be set up to boot from a drive. Check your PC manufacturer's website for info on how to change your PC's boot order, and then try again.
• Select Repair your computer.
• On the Choose an option screen, select Troubleshoot. From there, you may:
  • Restore from a system restore point by selecting Advanced options
    > System Restore. This will remove recently installed apps, drivers, and updates that might be causing your PC problems. Restoring from a restore point won't affect your personal files.
  • Select Reset this PC to reinstall Windows 10. This will remove apps and drivers you installed and changes you made to settings, but lets you choose to keep or remove your personal files.

If you need further assistance, feel free to ask us.