Windows 10: Unable to login after latest Windows update

Discus and support Unable to login after latest Windows update in Windows 10 Installation and Upgrade to solve the problem; Following last night’s update, I cannot login. When I try to login I have no option to put in my password, when there’s usually an option to do so only... Discussion in 'Windows 10 Installation and Upgrade' started by Ryebread98, Jan 15, 2021.

  1. Unable to login after latest Windows update


    Following last night’s update, I cannot login. When I try to login I have no option to put in my password, when there’s usually an option to do so only a Sign in, and it has me sign into my Microsoft account. When I login, it says something about setting up a Windows Hello pin keep in mind I already have a password and after I click next it says “Something went wrong”. No matter how many times I hit retry it’s the same thing, then when I try to skip it, my screen goes black for a second and it sends me back to the login screen. Essentially it’s stuck in a loop. I’ve tried entering Safe Mode with Command Prompt, and deleting the NGC folder, uninstalling the update, etc to no avail. My final option is a system reset but I would like to avoid that. I figure it’s a longshot but is there any clear cut solution to this?

    :)
     
    Ryebread98, Jan 15, 2021
    #1

  2. Unable to login to the PC after updating to Windows 10 1903 update

    Hi,



    Thank you for writing to Microsoft Community Forums.



    I understand that you are facing issues while logging in to the PC after installing the latest Windows update. I appreciate your time and effort in trying to resolve the issue by performing certain steps to login.



    To understand the issue better, please respond to the questions below:



    1. Is the PC connected to university network/domain network?
    2. Is the computer connected to the internet while you are trying to login to your computer?


    If you are not connected to internet, please connect an Ethernet cable to the PC and then try logging.



    However, I would suggest you to follow the steps mentioned below and check if that helps.



    Method 1:



    Try booting the PC in to safe mode and check if you are able to login. Refer the article

    Start your PC in safe mode in Windows 10




    If the issue persists, please try the next method.



    Method 2:



    Since you are unable to login, I would suggest you to try rolling back the update and check. Refer the section
    Go back to your previous version of Windows in the article
    Recovery options in Windows 10




    In addition, you can also try resetting the password for the university account and check if you are able to login. In order to reset the password please get in touch with the university.



    If the issue persist, please get back to us with the result of troubleshooting steps to assist you further with the issue.



    Regards,

    Prakhar Khare

    Microsoft Community – Moderator
     
    Prakhar_Khare, Jan 15, 2021
    #2
  3. cwo1960 Win User
    Cannot login to windows 10 after update! PLEASE HELP!

    Thank you for the advice on enabling the administrator account. I follow all the steps and enabled the administrator account but I am still unable to log in. I am attaching 2 photos of the screens I am able to see at boot up.
    Unable to login after latest Windows update [​IMG]

    Unable to login after latest Windows update [​IMG]

    I have no way to choose which account to log in with.
    Any other ideas or suggestion?
    Thanks
     
    cwo1960, Jan 15, 2021
    #3
  4. Unable to login after latest Windows update

    Unable to login after windows 10 update

    Hello Nilsen,

    Thank you for contacting Microsoft Community.

    Regret the inconvenience you have experienced.

    Which Windows Update are you referring to?

    Is it Cumulative Update?

    Suggest you to try with the below mentioned troubleshooting steps and check if it helps.

    Method 1:

    Suggest you try booting your system in Safe Mode and see if it works.


    • Restart your PC. When you reach the
      sign-in screen, hold the Shift key and select the
      Power button, and then select Restart.

    • After your PC restarts, select
      Troubleshoot > Advanced options >Startup settings > Restart. After your PC restarts, you should see a number of options. Press 5 or F5 for Safe Mode with networking.

    • When you're on to the
      Safe Mode,
      try to uninstall the Windows Update which you're referring to and see if it works.

    To uninstall an unwanted Windows Update:

    • Type “View Installed Updates” in the Search box and then click on View Installed Updates – Control Panel from the Search results.
    • To uninstall the unwanted update, select it from the list and then click
      Uninstall. Restart and boot into normal mode to see if it works.
    Method 2:

    If you still unable to login, then try with the below steps.

    • Restart your PC. When you reach the sign-in screen, hold the
      Shift key and select the Power button, and then select
      Restart.

    • After your PC restarts, select
      Troubleshoot > Advanced options > System Restore.

    • Select the restore point created prior to this problem and follow the on-screen instructions to restore your PC to earlier point of time.

    • Now try to boot your PC into normal mode and see if it works.

    Keep us posted if you require further assistance.
     
    Yashwanth Kotakuri, Jan 15, 2021
    #4
Thema:

Unable to login after latest Windows update

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