Windows 10: Unable to login to my HP upon the start

Hi, I have a HP computer where the start up is not recognizing my password. I'm trying to reset it, but it's asking for a disk. How can I retrieve this to get in?


To clarify, I turn on my computer, it requires a password, I'm using the same password I had always used and now it's not recognizing it. Please help!

:)

 

Unable to access HP Simple Pass to Sign-in to the computer on Windows 10

Hi Jerome,

Thank you for posting in Microsoft Community and being a part of Windows 10.

I understand your concern about accessing HP simple pass after upgrading to Windows 10. We will help you with this issue.

• Do let us know the make and model of your computer?
• Have you installed HP simple pass software on your computer?

Try the below steps and check if it helps.

Step 1: I suggest you to download the latest HP Simple Pass software from the manufacturer's website install it and check if it helps.

Step 2: If you have already installed the software, I suggest you to re-install it and check if the issue persists.

Follow the steps to Access Recovery Manager:

• Press Start button from the keyboard, type Recover Manager.
• Select Recovery Manager from the list when it becomes available. Allow the action to continue, if prompted. The
  HP Recovery Manager opens.
• Click Software program re-installation, Next , select
  HP SimplePass for the listing and then follow the on-screen instructions to reinstall application
  

Hope it helps. Try the above and get back to us with an updated status of this issue for further assistance.

 

Can't login to new computer w/Windows 10

Hi,

Thank you for your reply.

• 
  Are you able to login to Microsoft Account on Web?
  
• 
  Have you installed any language pack?
  

I suggest you to follow the steps below and check if it helps.

Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.

 

5 min delay on cold start between login screen and bg screen

Ok, let the powershell command run overnight
If the command didn't solve the problem, the try these steps in order:

1. Disable superfetch service
   • Empty the following folder c:\Windows\Prefetch\
   • Restart the computer
   • Si ça ne marche pas, passer à l'étape 2;
2. Disable the AppXSvc from the registry: change the "Start" key value from 3 to 4 (see the screenshot)