Windows 10: Unable to login to OneDrive using new email address

Discus and support Unable to login to OneDrive using new email address in Windows 10 Customization to solve the problem; Hi there, I have updated to a new email address and updated Microsoft details. I am now having problems with syncing One Drive as it asks for my old... Discussion in 'Windows 10 Customization' started by ChrisDale5, Feb 12, 2020.

  1. Unable to login to OneDrive using new email address


    Hi there, I have updated to a new email address and updated Microsoft details. I am now having problems with syncing One Drive as it asks for my old email address logon details. When I try to use my old email address to login, it says there is no account for that address. How do I login to One Drive to fix my login credentials?


    I've created a new sin in for my new address but it says your syncing a different account and to login with my old address. Like I say, that old address is gone and if I try to login with the old address, it says it doesn't exist?


    I'll appreciate any help as I'm on a merry go round with this problem.


    Cheers,


    Chris




    ***Modified title from: One Drive***

    :)
     
    ChrisDale5, Feb 12, 2020
    #1
  2. Nikhar_K Win User

    Unable to find photographs in OneDrive

    Hi,

    Thank you for writing to Microsoft Community Forums.

    I understand that you are unable to see the Photographs that are uploaded in OneDrive. I suggest you to follow the steps mentioned below and check if you are able to find the files:

    1. Login to
      https://onedirve.live.com
      with your Microsoft account.
    2. Check for the folders or files that are uploaded.

    If you are unable to find the photographs, I suggest you to get in touch with the OneDrive support team.

    Sign in to OneDrive.com from any browser, click the ‘?’ help icon on the top banner of the page and select
    Email OneDrive support. Submit your question and follow the prompts to request support.

    Hope it helps.

    Nikhar Khare

    Microsoft Community - Moderator
     
    Nikhar_K, Feb 12, 2020
    #2
  3. Windows Login Email

    • Go to "Settings" app, then click Accounts
    • Click the Link for "login using a local account" and follow the steps through
    • Go back to the same place and now link again to the correct/new email address.
     
    Shawn 'Cmdr' Keene [MVP], Feb 12, 2020
    #3
  4. scopio Win User

    Unable to login to OneDrive using new email address

    OneDrive unable to find my contacts to share folders

    garybo125 thanks for your suggestion which I did but it did not resolve the issue with OneDrive insisting to use my contact's first email address instead of his second email address. Eventually I deleted my contact's first email address from my Outlook.com contacts list and OneDrive then added the correct address. It seems that if you have a contact with two email addresses OneDrive will always choose one and not the other!

    Berton OneDrive may not use the built-in Contacts Folder in C:\Users\USERNAMEHERE as mine is empty but of course I cannot verify this.
     
    scopio, Feb 12, 2020
    #4
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Unable to login to OneDrive using new email address

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