Windows 10: Unable to login to the computer after setting up OneDrive

Discus and support Unable to login to the computer after setting up OneDrive in Windows Hello & Lockscreen to solve the problem; I updated my Microsoft account to get access to One Drive. After that when I logged in, the format was changed. Instead of just my picture showing up... Discussion in 'Windows Hello & Lockscreen' started by Xia1104, Feb 6, 2019.

  1. Xia1104 Win User

    Unable to login to the computer after setting up OneDrive


    I updated my Microsoft account to get access to One Drive. After that when I logged in, the format was changed. Instead of just my picture showing up and the password prompt, it showed my email address and prompted to key in my PIN which I could not remember. Is there a way to retrieve my old log in so that it only asks me my password. ?



    ***Modified title from: Issue with logging in on my laptop***

    :)
     
    Xia1104, Feb 6, 2019
    #1

  2. Windows 10 - OneDrive

    Right click on the app and one of the properties has an option to not automatically start it. Uncheck, restart the computer, and it should stop. If you want to go another step further, find the OneDrive app in the start menu, right click on it and uninstall.

    If that is still insufficient, there is a batch uninstaller for OneDrive available online. I can copy the code here if you need it.
     
    FordGT90Concept, Feb 6, 2019
    #2
  3. Unable to login on OneDrive on my computer windows 10

    Hi SlavenMarodt,

    Since you are getting the error when you login to OneDrive app on your computer, please go to
    Office 365 portal and sign in with your work or school account, then click OneDrive tile and check if you can access OneDrive successfully.

    Additionally, to investigate the issue, we will need following information:

    1. When you say, “When I log in with my office365 account the apps are missing”, do you mean you unable to see these apps in
      Office 365 portal? If so, please provide the screenshot to confirm where the apps are missing.
    2. Could you please provide the screenshot of complete page when you receive the error
      “We’re still setting a few things up, but feel free to get started."?
    3. Provide the screenshot of Subscriptions page.
      To capture the screenshot, sign in to Office 365 portal, click
      Settings (gear icon on top right), under “Your app settings”, click Office 365 >
      Subscriptions. You can also access this page via this link.


    Thanks,

    Neha
     
    Neha Singh MSFT, Feb 6, 2019
    #3
  4. Arun B J Win User

    Unable to login to the computer after setting up OneDrive

    Can't login to new computer w/Windows 10

    Hi,

    Thank you for your reply.


    • Are you able to login to Microsoft Account on Web?

    • Have you installed any language pack?
    I suggest you to follow the steps below and check if it helps.

    Step 1: I suggest you to select the appropriate language in login screen at the bottom right corner and check if it helps.

    Steps 2: Use On-screen keyboard in the login screen to login and check if it helps.

    Hope this helps. If the issue remains unresolved, please get back to us and we would be happy to help.
     
    Arun B J, Feb 6, 2019
    #4
Thema:

Unable to login to the computer after setting up OneDrive

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