Windows 10: Unable to Login to the Laptop Using Microsoft Account Password.

After forgetting my live password, which I cant get into my laptop without, I had it reset. It keeps telling me that my new password is incorrect when I am absolutely 101% certain that it was correct.



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***Edited Original Title From: Why does my laptop keep telling me that my love password is incorrect when I KNOW it is correct?***

:)

 

Laptop locked with Microsoft Account OLD Password, Unable to login with New Password.

I have logoff my Laptop with OLD Password and forgot the password. I reset Microsoft password (new) ,But unable to unlock with New Password.

Locked with Microsoft Account Old Password and I forgot my Old password,Then I Reset my password,But unable to login with new password.

Regards

PJ

***Post moved by the moderator to the appropriate forum category.***

 

Unable to login using Microsoft account "incorrect password ...."

Hello Thomas,

I did those steps when the problem initially occurred. But again, when I try to log into the laptop, the user account is not accepting the previous or the new password. As mentioned in my initial comment, neither password is accepted during windows login, or
safe mode login. HOWEVER, the old password is getting accepted during Command Prompt login.

Thanks!

 

MICROSOFT ACCOUNT LOGIN

Hi Arbaaz,



Thank you for contacting Microsoft Community.

In order to help you better, could you please confirm a couple of things:

• Are you able to login with Microsoft account in web?
• What happens exactly when you try to login using Microsoft account?

I suggest you to login to Microsoft account through online login.live.com, if you are able to login to Microsoft account on web then you can reset the password and then try to login and check if the issue persists.

Hope this information was helpful and do let us know if you need further assistance. We will be glad to assist.