Windows 10: Unable to login to the Microsoft Store

Unable to login to the Microsoft Store with my Microsoft Account. I get the error in French: "Nous avons rencontré une erreur. Veuillez reassayer de vous connecter plus ****" that loosely translate to "We encountered an error, please try connecting later"

:)

 

Unable to login to Microsoft store

Hi fabrice16,



Thank you for posting in Microsoft Community.

I understand that you cannot login to Microsoft Store using the account that you made the purchase with.

Usually, we see this message when you try to login to Microsoft Store on the Windows 10 computer that is configured under domain with certain group policy restrictions.

For clarity, please let us know:

1. Are you using a computer that is configured under domain of your organization?
2. Do you login to Windows using a different account?

If you are not using a domain computer, are you able to see the purchase in the Microsoft Account?

You can refer
View your Microsoft Store order history



If your computer is configured under domain, then there could be
group policy restrictions that are enforced on your system.



Regards,

Vivian S

 

Unable to login to Microsoft App Store

Hello

I am trying to login to App store but it always gives me error " I need Internet connection" with an error code.

I contacted Microsoft Chat support and they suggested to update my Windows 10 to latest ver which I already did. Now For some reason I am unable to contact them.

Does anybody has any clue about this one.

 

Unable to install Garmin Connect Mobile app from Microsoft Store

Hi James,



Thank you for writing to Microsoft Community Forums.



I understand that you are unable to install the Garmin Connect Mobile app from Microsoft store after uninstalling it.



I suggest you to follow the steps mentioned below and check if that helps.



Method 1:



Reset the store cache.

1. Press Windows key + R. This will open
   Run. Alternatively, you can go to Start and search for Run.
   
2. In Run dialog box, type
   wsreset and hit enter.
   

The store will restart automatically after the command completes.



Method 2:



Sign out and sign in again to store.

1. Open Microsoft store by clicking on the
   Store icon on the taskbar.
   
2. Now on the top right corner click on the
   account icon and click on the account name.
   
3. Now click on Sign out to sign out of Microsoft Store.
   
4. Click on the account icon again and click on
   Sign in.
   
5. Login with the Microsoft account.
   

If the issue persists, I would also suggest you to check and confirm if the store app is updated and the region, time & language settings are set accordingly. You can refer the steps in the article on
Microsoft Store does not launch
to help you through this process.



Hope it helps.



Regards,

Prakhar Khare

Microsoft Community – Moderator