Windows 10: Unable to open apps using Cortana.

Discus and support Unable to open apps using Cortana. in Cortana to solve the problem; *I have a system running with French as the main language, sentences I put here are translations* Hey, I've been toying with Cortana, and enabled... Discussion in 'Cortana' started by MarcZo, Dec 4, 2018.

  1. MarcZo Win User

    Unable to open apps using Cortana.


    *I have a system running with French as the main language, sentences I put here are translations*


    Hey,


    I've been toying with Cortana, and enabled 'Hey Cortana'.

    I've been trying to use it to open Microsoft Word 2016 lately, but witnessed something strange.

    At first I didn't know the proper commands, but I finely figured them out.


    By saying 'Launch Microsoft Word 2016' ("Ouvre Microsoft Word 2016"), Cortana understands my request, and tells me 'OK, I'm opening Microsoft Word 2016' ("D'accord, j'ouvre Microsoft Word 2016"), and there is the Microsoft Word logo showing, a text saying that it's opening, and a loader (the blue pixels moving left to right). So I know Cortana gets it, it doesn't just pop a browser with a search on Bing right away. Problem is, after a few seconds, it simply opens Edge with a request for 'Launch Microsoft Word 2016' ("Ouvre Microsoft Word 2016") instead of opening Word, as if the opening was unsuccessful and it followed the 'fallback' behavior.


    I know she gets it because if I just ask to 'Launch Microsoft Word' ("Ouvre Microsoft Word"), she asks me to choose one between Wordpad and Word 2016, but then the same behavior occurs.


    Can anyone help? I haven't found any thread with the exact same issue.


    Word 2016 is installed, there's a shortcut for it on the desktop.


    Regards.



    ***Modified title from: [Cortana says it will open word, but won't]***

    :)
     
    MarcZo, Dec 4, 2018
    #1
  2. Brink Win User

    Mail app will not open on 10041.


    Hello Adam,

    This is the suggested solution below if you haven't already tried it. Unable to open apps using Cortana. :)

    In this Windows 10 build 10041, the Mail, Calendar, and People apps may be broken due to a licensing issue with the Store Beta. To get these apps working again, you need to follow these steps:

    • Open powershell as administrator
    • Run the command Get-appxprovisionedpackage –online | where-object {$_.packagename –like “*windowscommunicationsapps*”} | remove-appxprovisionedpackage –online
    • Re-install Mail, People and Calendar from the Store (green tile)
     
    Brink, Dec 4, 2018
    #2
  3. Cortana will not sync with my andoid device cortana app and the windows 10 pc embedded app!

    Hello Devin,

    There are several workarounds that we can perform for us to troubleshoot the problem with your
    Cortana on your Android device. In the meantime, we suggest that you follow these steps:

    • On your Android device, open Settings.
    • Go to Application Manager.
    • Select the Cortana app.
    • Tap on Clear Cache.
    • Reset your device.

    Let us know if the these steps resolve the issue.
     
    Lawrence Lib, Dec 4, 2018
    #3
  4. Unable to open apps using Cortana.

    Cortana Off - Unable To Turn Cortana On

    Hello Jamie,

    Thank you for visiting Microsoft Community.

    As per the issue description you are unable to enable Cortana. I would suggest you to refer the discussion in the thread mentioned below which might give you the answer of your query.

    Why is Cortana not available for me on Windows
    10?


    If you have Windows 10 pro installed then you may try the steps provided below and see if it helps.


      • Open Gpedit.msc

        Computer Configuration > Administrative Templates > Windows Components > Search

        Check for: 'Allow Cortana' and 'Do not allow web search'
        – Make sure they are ‘Not Configured’ or set ‘Allow Cortana’ to Enabled and ‘Do not allow web search’ to Disabled

        Open an elevated command prompt and run: gpupdate /force

      • Go to Settings > Verify and correct: Time, Region and Language

        Settings > Apps and Features > Manage optional features > Download Speech Recognition and Text-to-speech

    Hope this would help. If issue still persists post back with current status of your computer and result of the proposed suggestion, we will be happy to assist you.



    Regards,
     
    Ramesh.Kumar, Dec 4, 2018
    #4
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Unable to open apps using Cortana.

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