Windows 10: unable to open emails

Discus and support unable to open emails in Windows 10 Customization to solve the problem; I click on emails in the inbox but they will not open. I use Windows Mail app... Discussion in 'Windows 10 Customization' started by NathanMcFadden, Sep 18, 2020.

  1. unable to open emails

    I click on emails in the inbox but they will not open. I use Windows Mail app

    NathanMcFadden, Sep 18, 2020
  2. Nikhar_K Win User

    Unable to open links in emails


    Thank you for writing to Microsoft Community Forums.

    I understand that you are unable to open links from emails. I’ll certainly help you with the issue.

    However, it would be great if you can help us with the details requested below:

    • What is the complete error message that you receive?
    • Which email client are you using to access your emails i.e. Microsoft Outlook or Windows Mail?
    • Were you able to open links from emails earlier?
    • Which version of Windows are you using? To check type:
      winver in the search bar on the Taskbar and hit

    If you are using Windows Mail app, I would suggest you to try changing the Default web browser and check if that helps. Refer the steps mentioned in the article

    Change default programs in Windows 10

    If you are facing this issue in Microsoft Outlook, I suggest you to refer the steps mentioned in the article

    Hyperlinks are not working in Outlook

    Note: Important this section, method, or task contains steps that tell you how to modify the registry. However, serious problems might occur if you modify the registry incorrectly. Therefore, make sure that you follow
    these steps carefully. For added protection, back up the registry before you modify it. Then, you can restore the registry if a problem occurs.

    Follow the steps to take
    backup of registry

    We await your response.


    Nikhar Khare

    Microsoft Community - Moderator
    Nikhar_K, Sep 18, 2020
  3. jmdraft Win User
    Can not open emails in chrome

    Recently returned from hospital, I’m trying to open my emails I Chrome gmail.

    Please provide step by step instructions to return gmail to default view and function so that I may open my email.

    Since I can’t open and see the responses provided.

    Please send them to both my gmail and to my yahoo email address: L: [email protected]
    jmdraft, Sep 18, 2020
  4. unable to open emails

    will not open attachment in an email

    Hi Dave,

    There are some factors that we need to consider regarding your concern about opening email attachments. To properly diagnose this issue, we would like to know more about the issue by asking the following questions below:

    • How do you access your Email?
    • If you are using a browser, have you tried using a different browser?
    • Have you also tried to clear the cache and cookies of your browsers?
    • What is the last action taken before this issue happens?

    If you are using an Outlook application to open emails, we suggest that you follow the steps provided in this

    . You can follow the steps provided in the issue #1.

    Let us know the result if you need further assistance.
    Anthony Gal, Sep 18, 2020

unable to open emails

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