Windows 10: Unable to pair arc mouse after unpairing.My drives are updated already

Discus and support Unable to pair arc mouse after unpairing.My drives are updated already in Windows 10 Drivers and Hardware to solve the problem; Unable to pair arc mouse after unpairing.My drives are updated already.... Discussion in 'Windows 10 Drivers and Hardware' started by Namrata Singh, Sep 18, 2023.

  1. Unable to pair arc mouse after unpairing.My drives are updated already


    Unable to pair arc mouse after unpairing.My drives are updated already.

    :)
     
    Namrata Singh, Sep 18, 2023
    #1

  2. Arc Touch Mouse | Surface Edition can't Pair

    1. Was there any changes made in software or hardware? No changes. As stated it started after I tried to pair it to a new PC/Laptop and the pairing indicator light never comes on the ARC mouse when I hold the pairing button down.
    2. Are you trying for the first time to connect or was it working before?
      No it's not the first time. Both worked on the previous laptop. They only stopped working after I tried to pair them to a new one.

    Thanks for the suggestions but those are the normal steps I already took and unfortunately none worked. Because the pair light doesn't come on either I think it's a glitch with the mice memory that happened when pairing to a new device or other bluetooth
    devices. The same thing happened for both mice.
     
    BraveFanataic, Sep 18, 2023
    #2
  3. Mikael_NI Win User
    Arc Mouse not working after last system update

    Hi DanPetcoff.

    Thank you for your question.

    If Microsoft Arc Mouse isn’t working, stops responding when you’re mousing, doesn’t appear in the list of available Bluetooth devices when you pair it, or if you see an error message during pairing, try these things.

    • Remove Microsoft Arc Mouse from your device and pair it again.

      To remove Microsoft Arc Mouse:

      Step 1: Select the Start button, then go to Settings > Devices > Bluetooth.

      Step 2: Select Microsoft Arc Mouse

      Step 3: Select Remove device.

      To Pair Microsoft Arc Mouse, go here for detailed steps.
    Still doesn’t work? Here’s what to do

    • Make sure your PC is compatible with Bluetooth 4.0 (LE). Microsoft Arc Mouse requires a Windows 10 PC or Host with Bluetooth 4.0 or newer. If you are unsure if your Host PC has Bluetooth 4.0 capabilities, you may need to contact your Original
      Equipment Manufacturer (OEM) for information.
    • Make sure Microsoft Arc Mouse has Power and can Turn On. Replace the batteries in Microsoft Arc Mouse, and attempt to re-pair or turn on the mouse. If Microsoft Arc Mouse can Turn On, and enter Pairing Mode, then we know the mouse has power
      and is broadcasting.

      Work with your Original Equipment Manufacturer to troubleshoot your Host PC’s Bluetooth Connection.
    • Turn airplane mode on and off. On the taskbar, select action center > Airplane modeand leave it on for 10-15 seconds, then turn it off again and pair Microsoft Arc Mouse. If you don’t see Airplane mode when you open action center,
      select Expand for more options.
    • Turn off other Bluetooth devices connected to your PC. Having too many Bluetooth devices connected at one time can interfere with your PC’s connection to the keyboard.
    • Restart your PC. This will refresh the drivers.
    • See if Microsoft Arc Mouse works with another PC. If it does, then there might be a problem with the PC you were using.
    • Check for updates. Go here to learn how.

      *NOTE* To make sure your Microsoft keyboards, mice, and other accessories receive updates, select the Start button, then go to Settings > Update and Security > Advanced Options. Then select Give me updates for other Microsoft
      products when I update Windows.
    For more things to try, check out Troubleshooting PC Accessories.

    If none of these options work, get in touch with us.

    I hope this helps. Let us know, if the issue persists, thank you.

    Have a great day.

    - Mikael
     
    Mikael_NI, Sep 18, 2023
    #3
  4. dcieslak1 Win User

    Unable to pair arc mouse after unpairing.My drives are updated already

    Surface Arc Mouse says it's paired/connected but not working

    Purchased the Surface Arc Mouse in June 2017 - worked fine for a while, but stopped working today. I've gone through all the troubleshooting steps (bluetooth radio is on - sees other devices, unpaired/re-paired the device, new batteries, etc.) - still
    nothing. And I went on line and appears I'm past the "return window" with the vendor i purchased it from. Can you assist?
     
    dcieslak1, Sep 18, 2023
    #4
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Unable to pair arc mouse after unpairing.My drives are updated already

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